Operations Manager

Reliance Home Comfort; Ottawa; Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Benefits plan

Career growth opportunities

President’s Club trip

Training and development programs

Job summary

Reliance Home Comfort is seeking an Operations Manager in Ottawa to drive service excellence and business growth. You will lead a team of technical professionals, collaborate with local managers on planning and budgeting, and optimize staffing to meet high customer service standards.

The role requires a strong HVAC background and proven leadership in operations. You will influence KPIs, manage third-party vendors, and implement cost, quality, safety, and productivity improvements across the

Qualifications

• 5 years of knowledge in the HVAC industry.
• 3–5 years of operational leadership experience against corporate objectives.
• Ability to develop and lead technical professionals to high performance.
• Ability to forecast staffing and budgeting to meet service commitments.
• Strong coaching and talent retention skills.
• Ability to align corporate goals with individual objectives.
• High communication skills and emotional intelligence.

Responsibilities

• Collaborate with local Managers to plan, budget and deliver on P&L targets.
• Ensure staffing plans forecasted, updated and delivered to maximize customer service.
• Measure and report on operational metrics and provide analysis.
• Drive growth through service initiatives and improve customer satisfaction.
• Coach and manage a team of technical professionals to maximize performance.
• Manage third-party partner relationships to meet metrics and standards.
• Review cost, quality, safety and productivity to drive optimal performance.

Skills

HVAC knowledge

Operations leadership

Staff development

Forecasting & budgeting

Performance coaching

Stakeholder collaboration

Strong communication

Emotional intelligence

Growth mindset

Strategic alignment

Job description

Posted Thursday, August 20, 2026 at 4:00 a.m.

Find Your Limitless with Reliance

By joining Reliance as an Operations Manager, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless growth opportunities, and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us!

What will you do?

• Learn and grow as an important part of a team that cares about Reliance and its customers.
• Collaborate with all local Manager(s) to plan, budget and deliver on P & L targets.
• Ensure staffing plans are forecast, updated and delivered to maximize customer service and meet our service commitments.
• Measure, monitor, and drive achievement of all Operational metrics and provide appropriate reporting and analysis.
• Lead and support the development of a Growth through Service mentality that drives customer satisfaction and future business growth.
• Coach and manage a team of technical professionals to maximize their performance, engagement and achievement of objectives.
• Drive excellence through our 3rd party partners by finding, selecting, and negotiating agreements with partners who are committed to Reliance’s strategy and goals. Manage these relationships to ensure these vendors deliver on all our key metrics and standards.
• Perform regular reviews of cost, quality, safety and productivity metrics, setting plans and executing these effectively to drive optimal performance of Operations team and 3rd party partners through goal setting, observation, coaching and reviews.
• Partner and collaborate with other stakeholders (i.e. Quality, Project Management, Training, HR, Regulatory) to continually improve team performance.
• Drive ‘destination of choice’ for team members, customers and 3rd party partners by setting a standard of service excellence and engaging team members/3rd party partners to support this standard.

What do we offer?

• The tools you need to succeed – including the tools for the job as well as training and development programs.
• A successful and knowledgeable team to be part of and learn from.
• Competitive bases pay plus the ability to earn more tied to your success – the only limit is your potential.
• A great benefits plan for you / your family.
• Career paths so you can advance in the company.
• A variety of perks for high-performing Team Members including the chance to win and be part of our annual President’s Club trip to a tropical destination.
• Award-winning and one of Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team.

What do you bring?

• A growth mindset: above all else, we’re looking for people who are dependable, ambitious and want to grow with Reliance.
• 5 years of knowledge in the HVAC industry and possesses technical knowledge of HVAC equipment.
• Achieved 3-5 years of successful operational leadership experience against formalized corporate objectives.
• Demonstrated ability to extract the full potential of technical professionals through development and leadership.
• Ability to retain and attract top talent.
• Strong competitive awareness with the ability to coach accordingly.
• Introduce new initiatives to maintain further growth.
• Create alignment between corporate goals and individual objectives.
• Heightened sense of self-awareness and emotional intelligence
• Demonstrate a strong verbal and written communication skillset.

Why Reliance?

As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort® (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance.

This posting is for an existing vacancy.

We use AI‑enabled tools to support parts of our selection process; however, every hiring decision is reviewed and finalized by our people.

Reliance Home Comfort is an equal opportunity employer.

We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process.