Operations Manager

Who are we?

Richelieu Hardware is a North American leader and an agent for change in a dynamic and creative industry. We are an importer, manufacturer and distributor of specialty hardware and complementary products.

Our customers – More than 110,000 customers in North America: kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, doors and windows, residential and commercial woodworkers, and hardware retailers including renovation superstores.

Our team – 3,000 people, close to half of whom work in marketing, sales and customer service, and more than 50% of whom are Richelieu shareholders.

Quincaillerie Richelieu is currently looking for a Production manager for the Dollard-des-Ormeaux site. The incumbent will be responsible for USCAN operations within Reliable/Richelieu, ensuring their management and aiming to achieve business and financial objectives. They will report to the Director of Sales and Operations.

Responsibilities:

• Ensures that all stakeholders comply with action plans and related deadlines in order to achieve profitability objectives
• Motivate and lead a team of 2 supervisors (1 day and 1 evening) and a night team leader;
• Manage all human, material and financial resources:
• Analyze performance indicators and implement corrective measures to increase productivity and profitability:
• Provide training and development of staff in relation to their roles and responsibilities, manage performance:
• Maintain a balanced workload by evaluating operations throughout the day and readjusting staffing levels as necessary;
• Assess staffing needs for periods of high traffic;
• Negotiate new contractual agreements with suppliers and carriers as well as renewals;
• Develop and implement solutions for process improvement:
• Manage health and safety;
• Liaise with departments, including customer service, sales, traffic, and procurement;
• Participate in various management meetings;
• Participate in various special projects aimed at continuous improvement;
• Other tasks related to operations.

Requirements:

• Bachelor’s degree in operations management or any other related discipline;
• Minimum of ten (10) years of experience in a similar position acquired in large distribution centers;
• Ability to manage multiple priorities in a changing environment;
• Strong leadership, good team player and excellent communication skills;
• Logical thinking and operational flexibility to cope with change;
• Excellent analytical and problem-solving skills;

Experience in distribution in a multi-site environment (an asset)

The ideal candidate:

• Oral and written communication skills
• Sense of and interest in the technical aspects of products (screws, bolts and other specialized fasteners)
• Good analytical, planning, organizational and monitoring skills
• Customer service oriented and attentive to the needs of employees
• Ability to convince people, train and coach teams
• Communication and teamwork skills
• Good sense of organization and prioritization, carries out rigorous follow-ups on files
• Leader and innovator in their field of expertise
• Proficiency in MS Office and other software. Ex: As401
• Bilingual (French and English), both oral and written

What We Are Offering

• A Canadian flagship: As a company with proud roots in Quebec but present in Canada and the United States, we enjoy excellent recognition and a great reputation.
• A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.
• Continuous growth: With strong financial health, our business is constantly expanding, opening future opportunities for all.
• Competitive compensation: We offer competitive base compensation based on the market.
• Opportunity to become a shareholder: We believe in the involvement of our employees and offer them the opportunity to become shareholders.
• Work-life balance: We value a healthy and flexible work environment, allowing everyone to achieve a work-life balance.
• Quality products: We are committed to offering products of exceptional quality, thus satisfying our most demanding customers.
• Opportunity to grow: We encourage career opportunities and continuing education for the professional development of our employees.

By submitting their application, candidates consent that Richelieu Hardware Ltd may collect, use and retain the documents submitted for the sole purpose of evaluating their application. These documents may be retained by Richelieu Hardware Ltd for future references for a period of twelve (12) months following the reception of their application.