Operations Manager

GardaWorld; Mississauga; On-site; CAD 70,000 - 90,000; Full time

Job summary

An internationally recognized security company is looking for an Operations Manager for its Cash Transportation division in Mississauga, Canada. The role involves managing operations, resolving issues, and ensuring safety standards while fostering a team-oriented environment. Candidates should have at least 5 years of experience in managing unionized employees, strong communication skills, and proficiency in Microsoft applications. This position offers a competitive salary with potential for permanent employment.

Benefits

Competitive salary and benefits

Free on-site parking

Many career opportunities

Qualifications

• 5 years’ experience in administration and management of unionized employees or equivalent.
• Health and Safety management experience.
• Working knowledge of Workers Compensation reporting process.

Responsibilities

• Assist the Branch Manager in planning and organizing operations.
• Investigate and resolve customer and shipper complaints.
• Ensure compliance with collective agreements and applicable laws.

Skills

Communication Skills

Customer Service Orientation

Problem-Solving Skills

Teamwork Orientation

Education

5 years’ experience in administration and management of unionized employees

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Job description

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Career Area: Operations and Administration

Location: Mississauga, Ontario, CA

GardaWorld Cash Services, an internationally recognized security company, is currently looking for an Operations Manager for its Cash Transportation division.

GardaWorld Cash Services offers an entrepreneurial culture in which you can share your ideas and grow professionally. With a family and inclusive atmosphere, you will be able to develop your knowledge and open up your job opportunities. You will be part of an organization that actively encourages communication, interaction, sharing of ideas, and trust.

What you will be doing

• Assist the Branch Manager in planning, organizing, managing, and controlling the operations under his/her responsibility, based on the company’s management values.
• Investigate to verify and resolve customer and shipper complaints.
• Implement schedule and policy changes.
• Identify routes that require operational follow-ups and ensure route supervision.
• Ensure that the collective agreement and applicable laws are suitably applied; foster open discussions and transparency.
• Ensure performance evaluations for unionized staff are carried out efficiently before the end of the probation period.
• Promote safe work activities by conducting safety audits, attending company safety meetings, and meeting with individual staff members.
• Participate in disciplinary processes or settlements of grievances.
• Monitor operations to ensure staff respect administrative policies, safety rules, union contracts, and government regulations.
• Monitor spending to ensure expenses are within approved budgets.
• Prepare management recommendations, such as proposed fee or schedule changes.
• Conduct investigations, when necessary, in cooperation with internal or external agencies to determine causes of transportation accidents and improve safety procedures.

What we offer

• Competitive salary and benefits.
• Temporary position to start with the possibility to become permanent.
• International company offering many career opportunities.
• Free on-site parking.

What we are looking for

• 5 years’ experience in administration and management of unionized employees or equivalent.
• Excellent written and verbal communication skills (English).
• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.
• Valid driver’s license with a good driving record.
• Health and Safety management experience.
• Working knowledge of Workers Compensation reporting process.
• Have a valid Restricted and Non-Restricted Firearms License (PAL: Possession and Acquisitions License).
• Driven by offering exceptional customer service.
• Sense of urgency, outstanding communication, and problem-solving skills.
• Strong teamwork and partnership orientation.

Are you dynamic, autonomous, and results-oriented? Does the idea of working in an ever-changing environment excite you? Join our team and take part in all the many challenges that GardaWorld offers!

GardaWorld: Make the world a safer place

GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.

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