Electromechanical Operations Manager

Ainsworth Inc; Mississauga; On-site; CAD 95,000 - 135,000; Full time

Benefits offered by this job

Health and dental benefits

RSP matching

Generous vacation

Hybrid work model

Job summary

GDI Ainsworth in Canada seeks an Operations Manager to oversee day‑to‑day electromechanical and operational support teams. A hands‑on approach ensures contractual obligations are met while cultivating strong customer and partner communications.

The role requires 5–10 years of field experience, a technical degree or certification, and strong MS Office/Project proficiency. Hybrid work options are available, with a focus on efficiency and cost control.

Qualifications

• College/University graduate (Technical certification preferred) plus business management skills.
• Excellent communication with diverse internal and external stakeholders.
• Experience with field operations and service teams is a plus.

Responsibilities

• Oversee day‑to‑day operations of business units to meet schedules and cost objectives.
• Act as process owner for service and projects with documented, improved processes.
• Set and monitor performance targets for team members aligned with business goals.
• Address customer issues and resolve them timely.
• Attend client sites for technical assistance and support.
• Implement and manage business processes.
• Maintain customer relationships and handle concerns professionally.
• Hire, develop and assign service technicians and resources to back‑log growth.
• Communicate progress to staff on initiatives, policies, processes, and procedures.
• Assist in planning annual budgets and managing operating expenses.
• Analyse project performance and develop manpower plans.
• Develop and manage sub‑trades and mitigate risks
• Establish regular stakeholder meetings and coordinate efforts.
• Perform other duties as assigned by Management.

Skills

Communication

Multi-tasking

MS Office

MS Project

Education

Technical certification preferred

Tools

MS Office

MS Project

Job description

Job Summary

As the Operations Manager your responsibility is to oversee and manage day‑to‑day operations of the electromechanical and operational support teams. The Manager will ensure efficient, productive delivery of all work under their responsibility. A hands‑on approach is critical to ensure contractual agreements are maintained and executed. Develop and cultivate sound communication with all customers and partners.

Key Responsibilities

• Manage the day‑to‑day operations of the business units to ensure schedules and cost objectives are met or exceeded
• Act as process owner for service and projects, ensure all processes are documented, fully deployed and rigorously improved as required
• Establish and manage performance targets for all team members that compliment business teams and company deliverables
• Identify customer issues and the impact on the business and resolve effectively within a timely manner
• Attend client sites as required for technical assistance and support.
• Implement and manage business processes
• Maintain customer relationships, handling customer concerns in a timely and professional manner
• Hire, develop and assign service technicians and technical resources to support the back‑log of work and ongoing growth of the business units
• Communicate to staff progress on initiatives, policies, process and procedures
• Assist in planning annual budgets
• Manage operating expenses by controlling costs in all areas including salaries and day‑to‑day expenses
• Manage and analyze projects' performance
• Create a manpower plan for operations and develop an effective project/service team
• Develop and manage sub‑trades
• Identify risk including scope, schedule, cost issues and develop action plans to mitigate and overcome risk
• Establish regular meetings to communicate with all stakeholders
• Perform other duties as assigned by Management.

Qualifications

• 5-10 years of field‑related experience
• College/University graduate (Technical certification preferred) plus business management skills
• Proven ability to communicate effectively with a diverse group of internal and external individuals.
• Exceptional verbal and written communication skills in English
• Ability to multi‑task and work within a fast‑paced environment with the ability to prioritize conflicting demands
• Proficiency with MS Office and MS Project applications

Why work at GDI Ainsworth?

We offer a wide variety of benefits and rewards including the following:

• Benefits: Comprehensive health, dental and medical benefits, including wellness supports, RSP matching and generous vacation
• Rewards: Service milestones and peer recognition plus employee discounts and incentives
• Flexibility: Hybrid working models, where applicable
• Diversity: An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company

GDI Ainsworth is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.