Operations Manager

Suffolk GP Federation are looking to welcome an operations manager to join Unity Healthcare at our Long Melford GP practice site in Suffolk. This is a permanent, full-time position.

This exciting opening has come about following a review of the practices management structure after the successful launch of the Unity Healthcare hub model, which is a transformative approach designed to enhance patient care and staff well-being.

Unity's new hub model allows us to address the limitations of physical clinical space by providing dedicated clinical office space where patient contact is managed remotely through triage and consultations. Face-to-face appointments continue at our three existing sites (Haverhill, Long Melford, Lavenham).

Our attention is on developing our workforce model to support our growing organisation. Our clinical staff have a portfolio role, rotating between Speed Triage, Hub Remote Consultor, Face-to-face clinician and GP Site Lead.

If you are an experienced senior manager looking for a new challenge, then we would love to hear from you.

Main duties of the job

• Ensuring the smooth running of the site, responsible for the day-to-day operations.
• Managing the clinical appointment system.
• Ensuring consistent staff cover.
• Supporting team members with queries.
• Line manage site team.
• Lead and liaise with the HR Advisor to recruit specific staff.
• Practice level finance responsibilities.
• Reporting the quality and performance of the practice site.

About us

Unity Healthcare is run by Suffolk GP Federation. We are a not-for-profit, community interest company and our main purpose is to support Primary Care across Suffolk, including support with working collaboratively and at scale. We also deliver a portfolio of NHS services across Suffolk and North East Essex, including Podiatry, Ultrasound, Diabetes, as well as Urgent Care Services including the Out of Hours face-to-face Service in Suffolk.

What we offer:

• A strong ethos of flexible working, to help us maintain (or reclaim) that work/life balance.
• Innovative teams who strive in forward thinking, with a voice that is heard.
• A visible and supportive management team, with operational support that get it.
• Excellent IT teams & support giving us first class equipment and no wait responses.
• A commitment to personal development, training, and leadership opportunities, with service-managed training budgets.
• Cycle to work scheme.
• Death in service cover.
• Competitive salaries with annual benchmarking.
• 27 days holiday (plus bank holidays) on starting, rising to 29 days (plus bank holidays) after 5 years service.
• Blue light card employer access to the discount service with thousands of discounts online and on the high street.

Person Specification

Experience

• Strong experience leading and managing teams.
• Experience working in a primary care environment.
• Excellent communication and interpersonal skills.
• Excellent organisational skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.