Operations Manager

Staffinity; Greater Sudbury; On-site; CAD 75,000 - 85,000; Full time

Job summary

A leading company in Sudbury is seeking an Operations Manager. This permanent role includes overseeing daily activities, managing client relationships, and ensuring service quality. The ideal candidate will possess strong leadership and organizational skills, accommodating a mid-sized team while balancing multiple priorities.

Qualifications

• Proven ability to lead and motivate a team.
• Strong organizational skills under pressure.
• Experience managing 20+ personnel effectively.

Responsibilities

• Oversee daily team activities and operations.
• Ensure client relationships and high service levels.
• Manage audits and inspections as required.

Skills

Leadership

Time Management

Problem Solving

Communication

People Management

Education

Valid G driver's license

Bondable

Computer and technical expertise

Job description

Staffinity is looking for an Operations Manager for our client in Sudbury. This is a permanent position with salary and benefits. The salary 75-85k plus benefits.

Responsibilities :

• Oversee and manage our teams' daily activities and operations.
• Maintain client relationships and ensure that service levels remain high.
• Manage supervisory personnel and ensure quality assurance programs are correctly maintained
• Ensure that audits and inspections are carried out, as well as that all action items are fulfilled in accordance with the requirements.
• As directed by management, prepare all needed operational, financial, and safety reporting.
• Ensure that all team members are properly taught and follow corporate rules, standard operating procedures, and industry requirements.
• Communicate and resolve any concerns that are brought to your attention.
• Respond to all emergency circumstances or properly dispatch employees.
• If there are any complaints, deal with them promptly and professionally. Keep track of everything.
• Weekly safety talks must be signed and documented for all employees who report to the shop
• Ensure that personnel have the essential tools and that any / all necessary equipment is ordered and maintained in good working order.
• Review job reservations to make sure you have all the necessary information and that there are no conflicts. Plan for labor and double-check that all ITPs are correct with the administrative staff.
• Training of new members; continuing Training and Updates for existing personnel
• Ensure all aspects of the company are presentable

Qualifications :

• Demonstrated ability to lead and motivate a team toward exemplary service
• Strong time management and organizational skills, especially the ability to balance priorities and work under pressure
• Valid G driver's license
• Bondable
• Computer and technical expertise
• Strong problem-solving, communication, and leadership abilities
• Strong people management skills of a mid sized team (20+)

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