Operations Manager

NADG; Dartmouth; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading real estate management firm in Dartmouth, Nova Scotia, is seeking an Operations Manager for overseeing day-to-day operations and facilities management. You will ensure compliance with safety standards and manage service contracts. The ideal candidate has at least 5 years of experience in facilities management, strong interpersonal skills, and a solid understanding of building systems. This role requires onsite presence, working five days a week.

Qualifications

• Minimum 5 years of experience in facilities or operations management.
• Strong understanding of building systems and technical infrastructure.
• Excellent interpersonal and communication skills.

Responsibilities

• Oversee all aspects of property operations including maintenance, cleaning, and security.
• Manage external contractors and service providers effectively.
• Serve as the primary contact for tenants on operational matters.

Skills

Facilities management

Vendor contract management

Interpersonal communication

Problem-solving

Project management

Education

Post-secondary education in relevant field

Job description

NADG is a privately owned, vertically integrated real estate platform with over $6 billion of assets under management. NADG is tactical and opportunistic and has been active in the acquisition and development/redevelopment of over 250 shopping centers, mixed-use and residential projects, comprising well over 35 million square feet across the United States and Canada.

NADG has sponsored over $2 billion of real estate private equity funds and investment vehicles. In addition to our funds, NADG continues to partner with and invest alongside some of North America’s leading institutional investors and currently manages over $2 billion of institutional investor capital.

NADG operates two distinct and differentiated real estate strategies: NADG Retail and NADG Residential.

NADG’s team of over 250 professionals are located in 10 offices across North America.

POSITION: Operations Manager

REPORTING TO: General Manager

LOCATION: Dartmouth, Nova Scotia

We are seeking a skilled and experienced Operations Manager to oversee the day-to-day operational and facilities management of the Atlantic Region, including Dartmouth Crossing. The successful candidate will bring a deep understanding of large-scale commercial facilities, with a proven ability to manage building systems, service contracts, and tenant relations with professionalism and efficiency.

This is a hands-on operations management role requiring a proactive, detail-oriented individual who thrives in a dynamic environment.

This in an onsite position (5 days per week) in Dartmouth, Nova Scotia.

KEY RESPONSIBILITIES

• Oversee all aspects of property operations, including building systems, maintenance, cleaning, security, and service delivery.
• Oversee OH&S procedures to ensure in full compliance per government regulations and documentation are maintained.
• Manage external contractors and service providers, ensuring high operational performance standards, safety protocols, and contractual obligations are met.
• Maintain preventative maintenance programs and ensure compliance with all regulatory and safety standards.
• Serve as the primary point of contact for tenants on operational matters, addressing concerns promptly and effectively.
• Assist in preparation and management of operational budgets, providing accurate forecasting and cost control.
• Collaborate closely with leasing and property management teams to support tenant onboarding and operational transitions.
• Assist in the preparation and execution of marketing events both at property and in the community events and venues as necessary.
• Ensure all infrastructure (HVAC, electrical, plumbing, life safety systems, etc.) is operating at optimal levels, and environmental standards as well as preventative maintenance is maintained.
• Lead for after-hours emergency on-call, in emergency preparedness, incident response, and risk mitigation strategies across the property.
• Identify and implement process improvements to enhance tenant satisfaction and property performance.

QUALIFICATIONS

• Minimum 5 years of experience in facilities or operations management, preferably within a large commercial, retail, or mixed-use environment. With at least 2 years at the management level.
• Strong understanding of building systems and technical infrastructure.
• Proven experience managing vendor contracts and service-level agreements.
• Excellent interpersonal and communication skills, with the ability to build strong tenant and contractor relationships.
• Strong leadership and problem-solving abilities.
• Well organized and efficient at multi-tasking in a fast-paced working environment.
• Familiarity with local building codes, safety standards, and compliance requirements in Nova Scotia.
• Post-secondary education in a relevant field (Facilities Management, Engineering, Building Systems, or equivalent) considered an asset.
• OH&S certifications and relevant training, first aid, an asset.
• Must be able to obtain Federal Security Clearance, Reliability status
• Possess valid driver’s license, be insurable.