Operations Manager

WM; Calgary; On-site; CAD 65,000 - 85,000; Full time

Job summary

A leading company is seeking a Manager responsible for onboarding, coaching, and performance management of frontline employees. The role involves ensuring smooth operations through effective training and support, combined with responsibilities for evaluating performance and safety in the field. Ideal candidates will have relevant management experience and demonstrated skills in operations management.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short-Term Disability

Paid Vacation

Paid Holidays

Stock Purchase Plan

RRSP Company Match

Qualifications

• Associates Degree or High School Diploma (accredited) with 2 years relevant experience.
• Successful completion of WM Route Manager Trainee program is required.
• Must have a valid Driver's License and be at least 18 years old.

Responsibilities

• Responsible for onboarding, developing, coaching, and performance management of drivers and helpers.
• Conducts root cause investigations for injuries and incidents.
• Evaluates and resolves safety issues at customer sites.

Skills

Six Sigma

Lean

Management Experience

Process Improvement

Microsoft Outlook

Analysis Skills

Warehouse Management System

Operations Management

Kaizen

Leadership Experience

Supervising Experience

Retail Management

Education

Associates Degree or High School Diploma with 2 years experience

Job description

This role is responsible for Onboarding Developing Coaching Mentoring and Performance Management of all drivers and helpers. Establish and maintain positive relationships with all front-line employees. Spends the majority of the day in the field with frontline employees.

Location : 4668 25th SE Calgary AB T2B 3M2

Schedule / Shift : Monday to Friday with rotating start times every two weeks (3 : 30 AM 5 : 45 AM or 7 : 00 AM); 3 : 30 AM shift includes one Saturday on-call per month.

II. Essential Duties and Responsibilities

• Onboarding Ensuring new frontline employees have tools instruction and feedback for successful daily duties Meet with new frontline employees daily to ensure consistent communication and support of onboarding.
• Developing Provide timely and consistent touchpoints with frontline employees. Regular review of best practices to enhance daily performance Focus on understanding and progress of frontline employee career goals
• Coaching Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success Actively practice and seek feedback on coaching conversations.
• Mentoring Lead by example to ensure safety practices are paramount with each employee and Teaching and developing an understanding of the WM Way
• Performance Management Conducts Root Cause Investigations for all injuries and incidents ensuring consistent discipline and retraining. Documents and maintains records required by regulatory agencies such as the Department of Transportation.
• Reviews and audits documentation related to route operations daily (e.g. DVIRs driver time and attendance open tickets) following up where appropriate.
• Visits customers and customer sites to evaluate and resolve safety issues seeking service alternatives where appropriate.

III. Qualifications

A. Required Qualifications

• Associates Degree or in lieu of a degree Required or
• High School Diploma (accredited) and two (2) years of relevant work experience. Required
• Successful completion of the WM Route Manager Trainee program Required and
• must be at least 18 years of age Required and
• legally eligible to work in the country where the position is located Required
• Valid Drivers License Required

IV. Physical Requirements

Listed below are key points regarding physical demands physical and occupational risks and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• This job operates in a mix between an office environment and plant / field environment and routinely requires the use of standard office equipment such as computers phones copy machines etc.

At WM each eligible employee receives a competitive total compensation package including Medical Dental Vision Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan Company match on RRSP and more! Our employees also receive Paid Vacation Holidays and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for please click Apply.

Required Experience :

Manager

Key Skills

Six Sigma,Lean,Management Experience,Process Improvement,Microsoft Outlook,Analysis Skills,Warehouse Management System,Operations Management,Kaizen,Leadership Experience,Supervising Experience,Retail Management