Operations - Manager

WesTower Communications Ltd.; Calgary; On-site; CAD 85,000 - 120,000; Full time

Job summary

A leading company in telecommunications is seeking an Operations Manager to oversee construction projects. The ideal candidate will lead project teams, ensure client satisfaction, manage risk, and uphold safety standards on-site. This role requires strong leadership abilities, telecommunications knowledge, and a proactive approach to project management.

Qualifications

• Strong experience in project management within the telecommunications sector.
• Demonstrated leadership skills and ability to manage teams effectively.
• Proven track record in ensuring project delivery on time and within budget.

Responsibilities

• Oversee project managers and coordinate with them to ensure project success.
• Monitor build progress and quality of construction projects.
• Build strong relationships with clients and stakeholders.

Skills

Telecommunications Construction Knowledge

Communication

Leadership

Time Management

Customer Service

Planning and Organizing

Adaptable and Flexible

Decision Making

Attention to Detail

Job description

Operations Managers have overall responsibility for the successful delivery of construction projects. They oversee Project Managers, Construction Managers, and Project Coordinators, who coordinate teams to ensure that work is completed safely, on time, within budget, and to a high-quality standard. Operations Managers are responsible for overseeing budgets, schedules, and project delivery. Operations Managers provide leadership to strategically manage risk, monitor project health, and ensure each phase of work is started or completed on time.

Core Competencies

Telecommunications Construction Knowledge

Communication

Teamwork

Time Management

Focus on Safety

Customer Service

Relationship Building

Adaptable and Flexible

Creative and Innovative Thinking

Decision Making

Sound Judgement

Planning and Organizing

Results Focus

Accountable and Dependable

Ethics and Integrity

Attention to Detail

Providing Consultation

Leadership

Staff Management

Mathematical Reasoning

Proactive approach to work

Job Duties

• Monitoring build progress, overseeing finance, and ensuring project quality.
• Expand Customer base.
• Ensure Client satisfaction.
• Escalate issues to the EVP promptly.
• Making strategic decisions and providing leadership and direction to project managers.
• Meeting with clients, stakeholders, and project managers to report on project progress regularly.
• Liaising with clients and building strong working relationships.
• Devising cost-effective plans to enable effective project completion, including project close-out.
• Managing risks to avoid delays or reputational damage.
• Ensure permits and all construction work packages are secured before project execution.
• Manage project managers and enable them to supervise and manage their teams.
• Working in an office and on a construction site.
• Understand and implement WesTower’s Health and Safety guidelines, including, participating in audits, developing crisis management plans, etc.
• Be a safety leader and safety champion for rolling out new safety processes and tools and setting a great example of a positive safety culture.
• Coach and mentor project teams by utilizing project performance, performance reviews, one-on-one meetings, and constructive feedback.
• Ensure and promote a safe working environment for all employees.

Work Conditions

• Office and Field setting.
• Manual dexterity is required to use desktop computers and peripherals.
• Interacts with upper and middle management, employees, subcontractors, and clients.