Operations Manager

The Canadian Brewhouse; Calgary; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join a dynamic and fast-growing independent restaurant group as an Operations Manager. This role is crucial for overseeing multiple locations and ensuring operational excellence while driving sales and enhancing guest experiences. With a focus on leadership, financial management, and team development, you will play a key role in achieving company goals and fostering a supportive culture. If you thrive in a fast-paced environment and are passionate about hospitality, this opportunity offers you the chance to make a significant impact while enjoying competitive benefits and growth potential.

Benefits

Competitive salary

Health Spend Account

Employee discounts

Travel opportunities

Supportive culture

Advancement opportunities

Community involvement

Qualifications

• 5+ years of senior management experience in hospitality.
• Proven expertise in financial terminology and concepts.

Responsibilities

• Oversee operations of assigned locations, ensuring seamless operations.
• Manage expenses and conduct P&L reviews for financial oversight.

Skills

Leadership

Financial Management

Strategic Thinking

Problem-Solving

Communication

Time Management

Education

Bachelor’s degree in Business Administration

Master’s degree (preferred)

Job description

The Canadian Brewhouse, established in 2001 in Edmonton, Alberta, has grown to include 47 Canadian Brewhouses, 1 Canadian Icehouse, 4 Banquet Bars, 40 Plantlife Cannabis dispensaries, 7 Ribeye Butcher Shops, and our newest addition, The Italian Bakery's Tesoro.

The Operations Manager is responsible for overseeing the complete operations of assigned Canadian Brewhouse locations, ensuring seamless operations across multiple stores. The role is ultimately accountable for achieving Key Performance Indicators (KPIs) and critical business metrics as defined by the company.

Key Responsibilities

1. Leading Your People: Recruit, train, and manage management and support hourly roles, ensuring adherence to The Canadian Brewhouse's core values. Hold management accountable for defined KPIs, including coaching and performance management.
2. Guest Experience: Actively lead in assigned locations, ensuring flawless execution of the company’s guest experience program. Build connections with guests and regulars, and ensure efficient operation of systems such as Tips Today and OpenTable.
3. Operational Excellence: Manage expenses, conduct pre-shift and post-shift meetings, and oversee inventory management. Ensure adherence to company standards and procedures, and collaborate with vendors to maintain store services.
4. Financial Oversight: Achieve labor targets and provide overall P&L oversight for assigned locations. Conduct regular P&L reviews, identify trends, and implement strategies for improvement.
5. Sales and Targets: Responsible for exceeding sales targets (Year-over-Year performance and budget) and conducting full P&L reviews monthly.

Key Performance Indicators (KPIs)

• Same store sales
• Customer reviews
• Average sales per guest
• Employee engagement
• Margin
• Speed of service

Qualifications

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field (Master’s preferred)
• 5 years of senior management experience and 2 years managing multiple units in hospitality
• Proven expertise in financial terminology and concepts, including P&L, General Ledger, and COGs
• Experience with budgeting, cost control, and financial performance management
• Strong understanding of store operations and success standards
• Excellent communication, strategic thinking, problem-solving, and time management skills
• Proven ability to motivate and develop teams, manage remotely, and drive sales
• Ability to handle stress in a fast-paced environment with a sense of urgency and calmness

Benefits

• Competitive salary, bonus, and promotion opportunities
• Health Spend Account after 3 months
• Employee discounts across all brands
• Opportunities to travel
• Supportive, inclusive culture with advancement opportunities
• Community involvement opportunities
• Building lifelong friendships

About Us

Welcome to The Canadian Brewhouse, Canada's fastest-growing independent restaurant group! We pride ourselves on our core values: taking care of each other, thinking like a customer, supporting our community, working efficiently, embracing innovation, and being persistent. Our team, the Brew Crew, is dedicated, compassionate, and ambitious, committed to providing a safe and fun work environment with endless growth opportunities.

We are excited about your interest in the Operations Manager role. We appreciate your application and will contact only successful candidates. We are an equal opportunity employer, celebrating diversity and fostering an inclusive environment for all.