Operations Manager

Waste Management; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading waste management company in Calgary is seeking a dedicated Onboarding and Development Coordinator. This role involves coaching, mentoring, and managing performance for drivers and helpers while ensuring a safe work environment. The ideal candidate should have at least an Associate's Degree or relevant experience, with strong communication skills. Competitive benefits include medical, dental, and paid time off.

Benefits

Medical benefits

Dental benefits

Paid Vacation

Stock Purchase Plan

Qualifications

• Valid Driver's License required.
• Must be at least 18 years of age.
• Legally eligible to work in Canada.

Responsibilities

• Onboard and coach new employees effectively.
• Conduct performance management and evaluations.
• Ensure safety practices are followed consistently.

Skills

Coaching

Mentoring

Performance Management

Onboarding

Communication

Education

Associate's Degree

High School Diploma

Tools

Standard office equipment

Job description

I. Job Summary

This role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. Establish and maintain positive relationships with all front-line employees. Spends the majority of the day in the field with frontline employees. Location: 4668 25th SE Calgary, AB T2B 3M2 Schedule/Shift: Monday to Friday with rotating start times every two weeks (3:30 AM, 5:45 AM or 7:00 AM); 3:30 AM shift includes one Saturday on-call per month.
II. Essential Duties and Responsibilities

• Onboarding • Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties • Meet with new frontline employees daily to ensure consistent communication and support of onboarding.
• Developing • Provide timely and consistent touchpoints with frontline employees. • Regular review of best practices to enhance daily performance • Focus on understanding and progress of frontline employee career goals
• Coaching • Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success • Actively practice and seek feedback on coaching conversations.
• Mentoring • Lead by example to ensure safety practices are paramount with each employee and • Teaching and developing an understanding of the WM Way
• Performance Management • Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining. • Documents and maintains records required by regulatory agencies such as the Department of Transportation.
• Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
• Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

III. Qualifications
A. Required Qualifications

• Associate's Degree or in lieu of a degree Required or
• High School Diploma (accredited) and two (2) years of relevant work experience. Required
• Successful completion of the WM Route Manager Trainee program Required and
• must be at least 18 years of age Required and
• legally eligible to work in the country where the position is located Required
• Valid Driver's License Required

IV. Physical Requirements
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

V. Benefits
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan, Company match on RRSP, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click Apply. #LI-TK1