Operations Manager

Rentokil Pest Control South Africa; Burnaby; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading pest control provider is seeking an experienced Operations Manager in Burnaby, BC. You will manage the daily operations of pest control technicians, ensuring exceptional service and client satisfaction. This role requires 3-5 years of management experience, particularly in customer service, and pest control management experience is essential. The successful candidate will also lead team training and monitor financial performance, contributing to the company's growth and client loyalty.

Benefits

Company car

Company events

Dental care

Employee assistance program

Extended health care

Life insurance

Paid time off

RRSP match up to 3.5%

Vision care

Qualifications

• 3-5 years in a management role emphasizing customer service.
• Experience in pest control management required.
• Must possess a valid driver’s license and pass motor vehicle record search.

Responsibilities

• Manage daily operations of pest control technicians.
• Offer direction to staff in operations, service, and client care.
• Responsible for managing financial performance including revenue growth.

Skills

Customer service management

Staff training and mentoring

Communication skills

Pest control management

Education

Bachelor’s degree

Job description

Overview

Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada. Rentokil-Terminix is currently seeking an experienced Operations Manager in Burnaby, BC. The Operations Manager will be responsible for training, leading and developing a team of service technicians. They will help achieve sales and revenue goals, client loyalty and retention, as well as ensure the team is providing exceptional service to our clients.

Responsibilities

• Manage daily operations of pest control technicians with the goal of providing superior customer service to our clients
• Offer direction to staff in all aspects of operations, service and client care
• Responsible for managing basic financial performance of the operations, including revenue growth and expense control
• Daily travel throughout territory visiting with clients, assisting pest technicians, and partnering closely with the sales team on business development
• Able to work a flexible schedule, including early mornings and weekend work when needed
• Submit weekly, monthly and yearly reports, as required
• Monitoring and adjusting scheduled appointments for efficiencies, field routing, client Quality Control audits, and account management

Qualifications

• Bachelor’s degree (preferred but not required)
• 3-5 years in a management role with emphasis in customer service
• Pest control management experience required
• Success in training, mentoring and coaching service professionals
• Must have excellent verbal and written communication skills
• Previous experience in a route-oriented, service environment a plus
• Ability to obtain and maintain licenses/certificates as required by federal, provincial and local regulations
• Must pass pre-employment background screen
• Must possess a valid driver’s license and pass motor vehicle record search

Benefits

• Company car
• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match upto 3.5%
• Vision care

Rentokil-Terminix is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department.

Rentokil-Terminix is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply for positions. Rentokil-Terminix Steritech is committed to provide accommodations to applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Please ensure to inform us if you require accommodation during any stage of the recruitment process