Operations Manager

The opportunity

BKL Consultants Ltd. is seeking an experienced, full-time Operations Manager to lead and optimize the internal business functions that support our acoustical consulting team. This is an exciting role for someone who thrives in a dynamic, collaborative environment and has a track record of operational leadership—especially in professional services or consulting engineering.

You’ll play a critical role in driving efficiency, supporting strategic initiatives, and helping our growing team deliver exceptional client service. Based in our Burnaby office—just steps from the Gilmore SkyTrain station—this position offers the potential for a hybrid work arrangement.

If you're a strategic thinker who loves bringing structure to growing teams and enjoys being at the center of a small but high-performing business, we want to hear from you.

Who we are

BKL Consultants is Western Canada’s leading acoustical consultancy. Since 1966, we’ve provided expert advice on acoustics, noise, and vibration to architects, builders, consultants, developers, facility owners, and governments. Our 30-person team includes engineers, scientists, and administrative staff who collaborate on award-winning projects across the region.

We’re guided by our vision that the role of acoustics is embraced in all the places we work, live, and play. As Operations Manager, you’ll ensure our internal processes align with this vision—freeing up our consultants to focus on great work.

What you’ll do

As Operations Manager, you’ll lead and improve the business functions that keep BKL running smoothly. Your responsibilities will include:

• Managing the day-to-day operations of internal business functions:
  • Business development and marketing support
  • Office administration and internal systems
  • IT operations and vendor relationships
  • Contract and legal documentation processes
• Partnering with the Finance Manager on budgeting and resource planning including conducting budget reviews and reporting cost forecasts to the leadership team
• Collaborating with the leadership team to execute strategic process improvement initiatives and project workflow enhancements
• Ensuring operational activities are efficient, on schedule, and within budget
• Delegating work and overseeing performance of administrative staff and managing service provider relationships
• Assisting project teams with operational support and planning
• Supporting HR tasks such as onboarding and team coordination

What you’ll bring to the job

You’re a proactive problem-solver with a sharp business mind and a collaborative spirit. You have a systems-thinking mindset and the ability to bring order and clarity to complex workflows. You take pride in your work and are known for being dependable, detail-oriented, and driven. You are a self-starter and have a passion for high quality work contributing positively to our company culture. We are looking for someone we can work alongside that we can count on.

Plus, you need the following

• 10+ years of proven success in an operations management role, ideally in a business management in a consulting engineering or professional services environment
• Bachelor’s degree (or equivalent) in operations management, business administration, or related field
• Strong budget planning and financial oversight skills
• Strong interpersonal and communication skills, with the ability to collaborate across all levels of an organization
• Familiarity with internal systems such as marketing tools, office platforms, contract processes, and IT coordination
• A proactive, can-do attitude and a commitment to continuous improvement
• Proficiency in conflict management and business negotiation processes
• Knowledge of business productivity software and an aptitude for learning new applications

What we offer

• Competitive salary and benefits package, including health coverage, paid vacation and RRSP contribution matching program
• A collaborative, respectful team environment where your voice is heard
• Flexible work arrangements and a culture that values work-life balance
• The opportunity to shape how we grow and operate as a company
• A centrally-located, modern office across the street from SkyTrain
• Paid professional development opportunities