Operations Manager

Marriott Hotels Resorts; Burlington; On-site; CAD 60,000 - 80,000; Full time

Job summary

A dedicated hotel franchise in Burlington is seeking an experienced Operations Manager to oversee daily hotel operations, ensuring exceptional guest experiences and efficient practices. Ideal candidates should have strong leadership skills, a degree in Hospitality Management, and experience in hotel operations. This full-time position offers dynamic responsibilities across various departments and promotes a welcoming atmosphere for guests.

Benefits

Company events

Dental care

Discounted or free food

Extended health care

On-site parking

Annual Vacation Pay entitlement

Store discount

Vision care

Qualifications

• Proven experience in hotel operations management with understanding of multiple functions.
• Strong leadership, communication, and interpersonal skills required.
• Flexibility in working hours, specifically evenings, weekends, and holidays.

Responsibilities

• Oversee day-to-day hotel operations ensuring exceptional guest experiences.
• Manage Guest Services, Housekeeping, Maintenance, and Purchasing.
• Responsible for recruitment, training, and HR compliance.

Skills

Six Sigma

Lean

Management Experience

Process Improvement

Microsoft Outlook

Analysis Skills

Warehouse Management System

Operations Management

Kaizen

Leadership Experience

Supervising Experience

Retail Management

Education

Bachelor’s degree in Hospitality Management

Tools

Hotel management software

Microsoft Office Suite

Job description

Description

This hotel is owned and operated by an independent franchisee Burloak Hospitality Limited. The franchisee is a separate employer from Marriott International Inc. The franchisee controls all aspects of employment policies and practices including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.

Overview

The Operations Manager is responsible for overseeing the day-to-day operations of the hotel, ensuring exceptional guest experiences, efficient operations, and adherence to company standards. This role encompasses managing Guest Services, Housekeeping, Maintenance, Purchasing, with some administrative/HR duties. The ideal candidate will possess strong leadership skills, attention to detail, and a commitment to maintaining high operational standards. The Operations Manager reports directly to the General Manager (GM) and primarily works evenings and weekends to oversee Operations in the absence of the General Manager.

Key Responsibilities

• Guest Services Management: Oversee Guest Services / Operations ensuring smooth check-in / check-out processes and excellent guest service; train, supervise, and evaluate front desk staff to maintain high service standards; handle guest complaints and resolve issues in a timely and professional manner; ensure accurate record-keeping and proper handling of financial transactions; be the face of the hotel by interacting with guests during check-in / check-out periods.
• Housekeeping: Collaborate with the Housekeeping Manager to ensure rooms and public areas are cleaned and maintained to the highest standards; conduct joint regular inspections of guest rooms and public areas with the Housekeeping Manager; assist in managing inventory and ordering of supplies and amenities; coordinate with Housekeeping Manager and maintenance for repairs or maintenance; support training, supervision, and evaluation of housekeeping staff; participate as part of the Joint Health and Safety Committee.
• Maintenance: Assist the Housekeeping Manager in overseeing the maintenance department to ensure all hotel equipment and facilities are in good working order; develop and implement preventive maintenance schedules; coordinate with external contractors for specialized repairs; ensure compliance with health and safety regulations.
• Purchasing: Manage the purchasing process for hotel supplies, including negotiating with vendors; monitor inventory levels and ensure timely ordering; maintain accurate records of purchases and expenditures; develop and maintain relationships with suppliers to ensure quality and cost-effective procurement.
• Food and Beverage (F&B): Oversee F&B operations including the Bistro and Banquets; ensure high standards of food quality, service and cleanliness; monitor F&B inventory and manage ordering and stock control; collaborate with the Chef team to develop and update menus.
• Administration / HR Duties: Assist in recruitment, training, and development of hotel staff; ensure compliance with labor laws and company policies; maintain employee records and manage payroll processes; conduct performance reviews and provide feedback and coaching; develop and implement staff schedules to ensure adequate coverage in all departments.

Qualifications

• Bachelor’s degree in Hospitality Management or a related field preferred.
• Proven experience in hotel operations management with a strong understanding of front desk, housekeeping, maintenance, purchasing, F&B and HR functions.
• Marriott experience is an asset; knowledge in Marriott systems is an asset (FOSSE, MICROS, GXP).
• Excellent leadership, communication, and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Proficiency in hotel management software and Microsoft Office Suite.
• Ability to work flexible hours, primarily evenings, including weekends and holidays.

Working Conditions

This position may require standing, walking, and moving around the hotel for extended periods. Flexibility in working hours is essential to meet the demands of the hotel operations. Reports directly to the General Manager and primarily works evening and weekend hours in the absence of the General Manager. Occasional travel may be required for training or business purposes.

If you are a dedicated, self-motivated professional with experience in hotel operations, we invite you to apply for the Operations Manager position at Courtyard by Marriott Burlington. Join our team and be a key contributor to the success of our hotel, ensuring a welcoming atmosphere, guest satisfaction, and efficient HR practices.

Job Details

Job Types: Full-time Permanent

Pay: Negotiable

Benefits: Company events, Dental care, Discounted or free food, Extended health care, On-site parking, Annual Vacation Pay entitlement, Store discount, Vision care

This company is an equal opportunity employer.

Required Experience: Manager

Key Skills

Six Sigma, Lean, Management Experience, Process Improvement, Microsoft Outlook, Analysis Skills, Warehouse Management System, Operations Management, Kaizen, Leadership Experience, Supervising Experience, Retail Management

Employment Type / Experience / Vacancy

Employment Type: Full-Time

Experience: years

Vacancy: 1