Operations Manager

Grantek; Burlington; On-site; CAD 80,000 - 120,000; Full time

Job summary

An established industry player seeks an experienced Operations Manager to lead a dynamic team in delivering exceptional client service and project execution. This role emphasizes leadership, customer focus, and continuous improvement, making it ideal for someone passionate about driving operational excellence. Join a collaborative environment where your insights matter and contribute to the success of top brands. With a commitment to empowering employees and fostering innovation, this opportunity offers a chance to make a significant impact in a thriving sector.

Qualifications

• 8+ years in operations or sales within a technical or engineering-driven industry.
• Proficiency in project management methodologies and engineering design principles.

Responsibilities

• Lead project teams to ensure efficient execution and high-quality work.
• Build strong client relationships and address their needs proactively.
• Foster a culture of continuous improvement and operational excellence.

Skills

Operations Management

Sales Processes

Project Management Methodologies

Leadership

Problem-Solving

Decision-Making

Communication Skills

Customer-Centric Approach

Job description

From concept to design to execution, be part of the team that gets everyday products to people.

Do you want to have an impact on creating products from today’s top brands? Does having a company care about your career today and into the future motivate you? Does an environment where your opinions matter excite you? Are you a natural born tinkerer? If so, you have found your next calling!

Grantek is a recognized leading provider of integrated automation, smart manufacturing and industrial information solutions in the global marketplace. Our clients are some of the worlds most respected Fortune 100 companies and recognized consumer brands: Mondelez, Brita, MolsonCoors, Coca-Cola, Kraft-Heinz, to name a few.

We are committed to providing a positive and healthy corporate culture, one that empowers employees, promotes knowledge-sharing, and encourages strong friendships and social connections amongst all team members. We are a team of dedicated Engineers and Designers with an average of 7 years’ tenure at Grantek. The vast majority of our employees have started off their careers at Grantek and have grown into successful senior team members who are integral to our client's manufacturing processes.

Job Description

Grantek Systems Integration is seeking an experienced Operations Manager to lead and inspire a multidisciplinary team, ensuring the successful execution of projects and exceptional client service. This role is hands-on throughout the project lifecycle, including sales, execution, and management. The ideal candidate will have strong leadership abilities, a customer-focused mindset, and a drive for continuous improvement.

Key Responsibilities:

Lead and manage project teams to ensure efficient execution, high-quality work, and achievement of chargeability targets.

Drive outstanding customer experiences by building strong client relationships and addressing their needs proactively.

Support proposal development and contribute to securing new business opportunities.

Foster a culture of continuous improvement, innovation, and operational excellence.

Mentor and develop direct reports, conducting regular performance reviews and professional development planning.

Promote a positive and collaborative work environment, aligning with company strategy and decision-making processes.

Stay updated on industry trends, emerging technologies, and best practices to enhance service offerings.

Engage in strategic planning and decision-making alongside the District Leader.

Travel up to 10% outside the district as required.

Qualifications

Must-Haves:

At least 8 years of experience in operations or sales within a technical or engineering-driven industry.

Proficiency in project management methodologies (PMM), sales processes, and engineering design principles.

Strong leadership, problem-solving, and decision-making abilities.

Excellent communication skills and the ability to inspire and mentor teams.

Customer-centric approach with a focus on delivering high-quality service.

Business acumen with the ability to think strategically and take calculated risks.

Nice-to-Haves:

Experience managing small to mid-sized teams.

Entrepreneurial mindset with a drive for innovation and efficiency.

Strong adaptability, organization, and results-driven approach.

Additional Information

We are committed to the principle of equal employment opportunity for all employees and to provide Grantekians with a work environment free of discrimination and harassment.