Operations Manager

Hotel Equities; Bracebridge; On-site; CAD 50,000 - 61,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Vacation & holidays

Retirement plan

Employee Assistance Program

Career growth opportunities

Discounted hotel rates

Life Insurance

Employee referrals

Job summary

Hotel Equities is seeking an Operations Manager to lead hotel operations, drive guest satisfaction, and support business goals at our property. You will guide a team of associates, monitor performance, and ensure adherence to brand standards and company policies.

The role emphasizes leadership, strategic thinking, and a service-focused mindset, with opportunities for growth within a respected hospitality management company.

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred for director-level roles.
• Hotel experience relevant to the position.
• Previous supervisory or leadership experience preferred.
• Strong communication, organizational, and problem-solving skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Provide leadership and direction for assigned hotel operations and associates.
• Set clear expectations and monitor performance, productivity, and service standards.
• Coach, train, develop, and recognize associates to support engagement and retention.
• Monitor operational and financial performance and take appropriate action to achieve goals.
• Ensure compliance with Hotel Equities standards, brand requirements, and company policies.
• Respond effectively to guest concerns and support a consistent service-recovery culture.
• Manage schedules, staffing, supplies, and departmental resources as appropriate.
• Review reports, trends, and key performance information to support sound decisions.
• Communicate effectively with hotel leadership and other departments.
• Support recruitment, onboarding, performance management, and succession planning as appropriate.
• Perform other duties as assigned.

Skills

Communication

Organizational skills

Problem-solving

Education

Bachelor's degree (preferred)

Tools

PMS

Microsoft Office

Job description

Job Description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a dynamic, results-oriented Operations Manager to join our team.

Pay Range

Starting from CAD $55,000.00/Yr.

Job Description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a dynamic, results-oriented Operations Manager to join our team.

If you're passionate about hospitality, take pride in your work, and enjoy creating positive experiences for guests and associates, we'd love to meet you. As Operations Manager, you'll play an important role in supporting hotel operations, delivering exceptional service, and helping our team achieve its operational and business goals.

Job Purpose

The leadership position is responsible for providing direction, accountability, and operational support within the assigned hotel function. This position leads associates, supports business objectives, maintains company and brand standards, and contributes to an exceptional guest and associate experience.

What You'll Do

• Provide leadership and direction for assigned hotel operations and associates.
• Set clear expectations and monitor performance, productivity, and service standards.
• Coach, train, develop, and recognize associates to support engagement and retention.
• Monitor operational and financial performance and take appropriate action to achieve goals.
• Ensure compliance with Hotel Equities standards, brand requirements, and company policies.
• Respond effectively to guest concerns and support a consistent service-recovery culture.
• Manage schedules, staffing, supplies, and departmental resources as appropriate.
• Review reports, trends, and key performance information to support sound decisions.
• Communicate effectively with hotel leadership and other departments.
• Support recruitment, onboarding, performance management, and succession planning as appropriate.
• Perform other duties as assigned.

Qualifications & Requirements

• High school diploma or equivalent required; bachelor's degree preferred for director-level roles.
• Previous hotel or hospitality experience appropriate to the position.
• Previous supervisory or leadership experience preferred for management roles.
• Strong communication, organizational, and problem-solving skills.
• Ability to analyze information and make sound operational decisions.
• Ability to work flexible hours, including evenings, weekends, and holidays, as needed.

What We're Looking For

• An authentic leader who inspires, develops, and empowers teams.
• A strategic thinker with a strong operational and financial mindset.
• A service-focused professional who leads by example.
• Someone who demonstrates integrity, accountability, and sound judgment.

Physical Requirements

This position requires the ability to:

• Stand, walk, bend, reach, and move throughout the hotel as needed.
• Use computers, tablets, phones, and standard office equipment for extended periods.
• Occasionally lift or carry supplies and equipment up to 25 pounds.
• Travel throughout the property and occasionally off-site for meetings and business needs.

Technology & Systems

Experience With The Following Is Preferred

• Property Management Systems (PMS)
• Hotel reporting and operating platforms
• Microsoft Office Suite
• Department-specific systems and applications

Amazing Benefits At A Glance

• Team-Driven and Values-Based Culture
• Medical, Dental & Vision Insurance
• Paid Vacation & Holidays
• RSP Plan with Compnay Match
• Employee Assistance Program
• Career Growth Opportunities & Leadership Development Programs
• Reduced Hotel Rates Throughout Our Portfolio
• Employee Referral Program
• Life Insurance
• Exclusive Third-Party Discounts (Shopping, Travel, Entertainment & More)

Why Hotel Equities?

At Hotel Equities, we believe hospitality begins with people. Our award-winning culture is built on integrity, accountability, service, and leadership. We empower our associates to grow professionally while delivering exceptional experiences for our guests and outstanding results for our owners.

Whether you're beginning your hospitality career or bringing years of industry experience, you'll find opportunities to grow your career with one of the hospitality industry's most respected management companies.

Hotel Equities is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive workplace where every associate is respected, valued, and empowered to succeed.

Apply with confidence. Transparency matters, which is why Hotel Equities is committed to 100% wage transparency for all open positions. Explore opportunities across our diverse portfolio and discover where your hospitality career can grow with us.

Please note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this position. Responsibilities may evolve based on business needs.