Operations Manager

ABOUT THE COMPANY:

Durham Family & Cultural Centre (DFCC) is a Charity organization based in Durham Region that provides a space for members of the Black community and other racialized and diverse groups to engage in programming that helps to empower their lives. Our mission is achieved through culturally focused programs that bring together and strengthen individuals and families.

ABOUT THE JOB:

The Operations Manager oversees daily organization functions, optimizes processes, and ensures department efficiency. This role involves managing teams, improving productivity, coordinating cross-functional activities, and implementing strategies that align with company goals. The Operations Manager drives operational excellence, resource management, and service user satisfaction.

RESPONSIBILITIES:

MANAGEMENT AND LEADERSHIP:

1. As a member of the management team, plans and implements agency objectives to support the mission, vision, values, and strategic direction.
2. Develops and executes operational plans, including setting and monitoring performance indicators, ensuring the team meets established standards.
3. Works collaboratively to develop program budgets, monitoring progress throughout the year and implementing corrective actions as needed.
4. Chairs and coordinates team meetings to facilitate communication, problem-solving, and effective case management.
5. Collaborates to prepare funding proposals and assist in securing resources for the team.
6. Ensures team compliance with health and safety protocols, as well as gender-responsive and anti-oppressive operational standards.
7. Develops, recommends, and implements new policies, procedures, and reporting systems.
8. Coordinates training sessions and ensures all staff are properly oriented to the program’s expectations and duties.
9. Oversees data management and ensures accurate reporting for program performance.
10. Facilitates the ongoing review and development of the program’s philosophy, goals, measurable objectives, and policies.
11. Attends and participates in agency-wide meetings to stay informed on strategic direction, share information, and collaborate across teams.

SUPERVISION AND STAFF SUPPORT:

1. Supervises staff, including conducting interviews, performance evaluations, and directing staff orientation and training.
2. Builds team morale and ensures smooth operations by identifying and resolving problems, fostering motivation, and ensuring staff development.
3. Provides supervision, sets goals, and monitors progress to ensure standards are maintained in services.
4. Provides leadership in crisis management situations, ensuring that staff apply de-escalation techniques and safety protocols effectively.
5. Coordinates staff schedules, approves timesheets and expenses, and ensures accurate record-keeping of team activities.

CLIENT SUPPORT AND PROGRAMMING:

1. Develops and evaluates new programs based on client needs, trends, and feedback, ensuring they meet organizational goals.
2. Monitors case notes and reports, identifying issues, and taking corrective actions when necessary to ensure quality service delivery.
3. Coordinates and manages any waitlists, ensuring clear communication regarding client status and timely updates.
4. Ensures client records are accurate, confidential, and comply with privacy regulations.

COMMUNITY RELATIONS AND COLLABORATION:

1. Establishes and maintains relations with government, funding bodies, institutional, and community representatives to advocate for clients and program sustainability.
2. Develops partnerships with social service, criminal justice, and other agencies to enhance service delivery and provide holistic support for clients.
3. Participates in internal and external committees to share information, resolve problems, and collaborate with others on program goals.

ADMINISTRATIVE AND COMPLIANCE:

1. Maintains compliance with internal policies, regulatory requirements, and industry standards.
2. Compiles data and prepares reports to assess program performance, impact, and outcomes.
3. Corresponds with funders, supporters, and stakeholders to maintain transparency and ensure program sustainability.
4. Supports budget reports for financial auditing.

QUALIFICATIONS & COMPETENCIES:

1. Undergraduate Degree in Social Work, Social Service, Business or related field, or equivalent combination of education and experience.
2. Minimum of 3 years’ experience in supervising and project management.
3. Experience working in a Black-led organization or communities.
4. Competent in using client information management software and reporting mechanisms.
5. Experience in crisis management, de-escalation techniques, and providing support in challenging environments.
6. Excellent interpersonal and communication skills, with the ability to work collaboratively and effectively with clients, staff, and external partners.
7. Thorough familiarity and work experience with therapeutic methods and practices based upon strength-based model.
8. Excellent communication, interpersonal, problem-solving, conflict resolution, crisis prevention/intervention, and analytical skills.
9. Ability to utilize analytical, interpretive, evaluative, and constructive thinking.
10. Excellent time-management skills and ability to multi-task and prioritize work.
11. Ability to work collaboratively and independently.
12. Experienced in addressing compassionate matters and maintaining confidentiality.
13. Proficiency in MS Office (MS Word and MS Outlook, in particular); familiarity with email scheduling tools.

SPECIAL REQUIREMENTS:

1. As a condition of employment, a successful police record check is required.

AS A MEMBER AT DFCC, YOU’LL ENJOY:

1. Competitive Salary: based on experience and qualifications.
2. Flexible work schedule: Hybrid.
3. Reimbursements: Mileage provided at a competitive rate.
4. Equipment Provided: mobile phone, laptop, and headphones.
5. Engaging Work Environment: Join a passionate team committed to fostering a supportive, inclusive, and collaborative workplace.
6. Professional Development: Access to training, workshops, and growth opportunities to enhance your skills.

Durham Family and Cultural Centre (DFCC) is committed to equity in our hiring and employment practices. Applications are encouraged from qualified individuals who are Indigenous, Black or other racialized communities, individuals of diverse sexual orientation and gender identification, persons with disabilities, and others protected under the Human Rights Code.

Apply in writing by submitting a resume to:

info@durhamfcc.com

Attn: Debbie Miles-Senior

Executive Director

No phone calls, please. We thank all applicants for their interest in this position, however, only those selected for an interview will be contacted. DFCC is committed to developing an inclusive selection process and work environment. If contacted, please advise the hiring manager if you require any accommodation during the interview process.