Operations Management Specialist

UPS; Dartmouth; On-site; CAD 30,000 - 60,000; Part time

Job summary

UPS is seeking an Operations Management Specialist in Dartmouth, Nova Scotia. This part-time role involves supervising administrative activities and training employees, ensuring customer satisfaction, and managing service metrics. Candidates should have a bachelor's degree and computer skills, with a focus on exceptional service delivery.

Benefits

2 weeks of paid vacation after one year of service

Vision, health, and dental benefits after 60 days of service

Overtime

Paid training

Free Onsite Parking

Pension Plan

Employee Discounts

Weekly Pay/ Direct Deposit

Qualifications

• Preferred data entry experience and previous administrative experience.
• Typing speed of 40+ words per minute with 90% accuracy.
• Intermediate skills in Microsoft Office and Adobe Suites.

Responsibilities

• Monitor the Package Center Information System (PCIS).
• Administer service recovery and guaranteed service refunds.
• Respond to customer requests and resolve customer concerns.

Skills

Data entry

Intermediate computer skills

Typing speed

Education

Bachelor's degree or international equivalent

Tools

Microsoft Office

Adobe Suites

Job description

Join to apply for the Operations Management Specialist role at UPS

4 days ago Be among the first 25 applicants

Join to apply for the Operations Management Specialist role at UPS

Primary Job Posting Location:

Dartmouth, Nova Scotia Canada

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

Job Summary

This position works in the Package Center Servicing Customers and coordinate the center’s administrative activities. The role may be responsible for the training and development of the center administrative employees, where the employees are assigned, and will direct their work.

Job Type: Part-Time/ Permanent

Workdays: Monday to Friday (must be able to work ALL 5 days of the week)

Shift Hours: 4.00 PM to 9.00 PM (must be able to work a minimum of 25 hrs. per week)

Shift Duration: 5 hours a day (must be flexible with the Start and Finish time)

Work Location: 100 SIMMONDS DRIVE DARTMOUTH, NS B3B 1N

Hourly Wage: $17.59 per hour

Key Responsibilities and Duties

• Monitors the Package Center Information System (PCIS).
• Administers service recovery and guaranteed service refunds.
• Maintains issues tracker for designated clients and tracks customer service metrics.
• Responds to customer requests and resolves customer concerns.
• Provides dispatch for non-management employees for On-Demand Services, Service Recovery, Rapid Recovery, etc.
• Performs account maintenance on pick-up accounts, consignee billing, etc.
• Audits various internal systems and reports.
• Performs light maintenance on hardware and software systems.
• Performs DIAD maintenance, updates, and control.
• Train the new driver following UPS guidelines and compliance.
  
  

Requirements

• Data entry experience – Preferred
• Previous administrative experience – Preferred
• Intermediate computer skills: Microsoft Office and Adobe Suites
• Bachelor's degree or international equivalent – Preferred
• Typing speed of 40+ words per minute with 90% accuracy
  
  

Compensation And Benefits

• 2 weeks of paid vacation after one year of service.
• Vision, health, and dental benefits after 60 days of service.
• Overtime.
• Weekly Pay/ Direct Deposit- Every Friday.
• Immediate access to UPS ‘Employee Discounts’ upon hiring.
• Paid training.
• Pension Plan.
• Free Onsite Parking.
• Opportunity for advancement within a Fortune 50 Company.
  
  

Expenses/Working Conditions

• Adhere to the company’s Appearance Guidelines.
  
  

UPS is a diverse and equal opportunity employer. Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process. If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Truck Transportation

Referrals increase your chances of interviewing at UPS by 2x

Sign in to set job alerts for “Operations Management Specialist” roles.

Dartmouth, Nova Scotia, Canada 4 days ago

Dartmouth, Nova Scotia, Canada 4 days ago

Halifax, Nova Scotia, Canada 2 months ago

Assistant Manager - Warehouse Operations

Lower Sackville, Nova Scotia, Canada 1 month ago

Fleet and Landscape Operations Maintenance Manager

Dartmouth, Nova Scotia, Canada 5 days ago

Dartmouth, Nova Scotia, Canada 1 week ago

Internship (Project Coordinator, Integrated Innovation & Strategy Operations) Designated

Mount Uniacke, Nova Scotia, Canada 2 weeks ago

Halifax, Nova Scotia, Canada 3 months ago

Program Management-Production Operations

Halifax, Nova Scotia, Canada 2 months ago

Operational Support Regulated Technician

Tantallon, Nova Scotia, Canada 6 months ago

Manager, Dynamics 365 F&O Operations / Support Team

Halifax, Nova Scotia, Canada 2 months ago

Senior Procurement Specialist, River Class Destroyer

Dartmouth, Nova Scotia, Canada 6 months ago

Dartmouth, Nova Scotia, Canada 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.