Operations Management Senior Consultant - Industrials / Natural Resources - Canada

Proudfoot; Toronto; On-site; CAD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a dynamic Delivery Lead to transform organizations through people. This role combines leadership, consulting, and coaching to drive significant improvements in client operations. You will engage with C-suite executives, guiding them through their transformation journeys while fostering a collaborative environment that empowers your team. With a focus on developing others and achieving measurable results, you'll play a pivotal role in enhancing organizational performance and delivering value. If you're passionate about making a meaningful impact and thrive in a challenging environment, this opportunity is perfect for you.

Qualifications

• 10+ years of relevant business leadership experience including 5+ years of consulting.
• Bachelor’s degree required, advanced degree preferred.

Responsibilities

• Lead client engagements to maximize effectiveness and outcomes.
• Build trusted advisor relationships with client C-suite executives.
• Deliver outcomes that create competitive advantage for clients.

Skills

Leadership of business performance improvement

Excellent communication skills

Project management skills

Stakeholder management

Analytical skills

MS Office skills

Coaching and influencing skills

Change management

Education

Bachelor’s degree in management or relevant field

Advanced degree preferred

Tools

MS Office (Excel, Word, PowerPoint)

Job description

MUST HAVE PREVIOUS CONSULTING EXPERIENCE

About Us

Proudfoot is the preeminent global operational consultancy. Our core philosophy is “transformation through people” – creating alignment, changing behavior, and transforming companies with people-first solutions to their operational challenges. Our unique approach links hard analysis with one-on-one coaching and boots-on-ground support to achieve dramatic business improvements, helping leaders tap into the energy and ideas of the people across their organization. With 70+ years of experience, we know that employees will engage and contribute when given information, tools, authority, and respect — and we know our clients achieve their highest aspirations through the commitment and hard work of their people.

More info here

About You

You love working with people! Improving human performance and driving engagement are your passion! You are a leader with strong character and values. You love working on challenging growth opportunities and solving problems with diverse people on a global scale. You love doing meaningful work that adds value to society. You have executive presence, and can engage and influence the c-suite, as well as the shop floor. You are naturally curious, have a growth mindset, thrive in an environment that empowers you to behave as an intrapreneur, and are encouraged to challenge the status-quo by offering new perspectives and solutions that will improve value creation. Wherever you go, you improve the climate, collaboration, and the development of people, achieving the outcomes of improved individual productivity and improved organizational profitability. You are a driver of high-impact sustainable results. You possess a servant-leadership style and are eternally curious. Your background includes industrial and consulting experience, and you are passionate about delivering game-changing results.

You can, with Proudfoot!

A Proudfoot Delivery Lead is an artist, a scientist, and a statesman. This role provides the opportunity to take your body of work in industry and/or consulting and apply it all to drive extraordinary results and outcomes. “Transformation through people” means working on engagements that change the trajectory of people’s lives, their work, and the results of their organization. The Delivery Lead role is a critical leadership role; directly engaging and leading client and engagement teams, coaching, developing, and mentoring the team members on those engagements to ensure our teams consistently deliver engagement goals and projected benefits. The Delivery Lead collaborates and works internally and externally with all stakeholders to ensure client satisfaction and development of a trusted business advisor relationship with C-suite executives. The Delivery Lead supports the end-to-end client lifecycle from initial client engagement, through business review, crafting bespoke engagement approaches, implementing successful engagements, and ultimately generating results that create competitive advantage.

Key Accountabilities

• Collaborate with internal and external resources to identify value creation opportunities for clients including early stage relationship, shaping tailored statements of work, and framing client value propositions.
• Build trusted advisor relationships with client C-suite executives to lead clients through a transformation journey to address their business issues and challenges, turning their operation into a competitive advantage.
• Deliver the identified outcomes to the client, this is the Proudfoot value proposition.
• Personally coach and support Client Leadership to achieve engagement objectives on time and on budget.
• Lead, coach, and support Client leadership and management to accelerate client adoption and usage of Management systems, behaviors, and work methods.
• Manage client engagements to maximize team members’ effectiveness and outcomes achieved.
• Professional and consistent communication with the client Executive and Management teams regarding engagement status, benefits, opportunities, and next steps.
• Develop and conduct Proudfoot training to team members.
• Build long-term relationships with clients to enhance engagement opportunities.
• Ensure the client engagements achieve agreed benefit realization, value creation, ROI, and the achievement of results and outcomes.

Experience/Education

• Bachelor’s degree in management, operations management, supply chain, engineering, logistics, program management, business, or relevant field. Advanced degree preferred.
• 10+ years of relevant business leadership experience including 5+ years of consulting services.

Skills, Experience, And Abilities

• Fluent in English, other languages are a plus.
• Leadership of business performance improvement, re-engineering, lean manufacturing, or Six Sigma.
• Excellent communication, teamwork, and analytical skills with a result orientation.
• Proven project management skills in large scale performance improvement consulting with measurable results achieved.
• Natural Resources, Manufacturing, Supply Chain, or Process Engineering experience.
• Mining (underground & open pit) experience a plus.
• Willingness to travel extensively, including some weekend and international locations.
• Typically, 4 days a week on client sites working closely with clients and leading Proudfoot teams.
• Stakeholder management and engagement skills across multiple industries.
• Strong MS Office skills (Excel, Word, PowerPoint, etc.).
• Able to coach and influence executive/senior client teams.
• Have a passion for developing junior Proudfoot resources.
• Skilled in qualifying the business from a service perspective including determining client service needs, estimating scope and resources, and developing work stream plans.
• Ability to develop and ensure successful execution of complex, multi-faceted strategy/implementation including change management in different organizational cultures.
• Outstanding written and oral communications, facilitation, and presentation skills. Proven ability to communicate positively, directly and with impact to all levels.
• Ability to inspire and motivate the team and the client to act with a sense of urgency and take action to achieve the engagement and solve complex business issues in a fast-paced environment.
• Ability to develop, sustain and proactively manage value-added client relationships.
• Proven capability to proactively manage and resolve conflict as it arises.

Professional Attributes

Curious, Humor, Innovative, Gravitas – perseverance, endurance, and courage, Integrity, Empathy, Collaborative, Nimble, Resilient, Authentic, Diligent.