Operations Lead- GSES

Syntax; Windsor; On-site; CAD 70,000 - 100,000; Full time

Job summary

A leading company in operations is seeking a proactive Operations Lead-GSES in Windsor. The role involves coordinating contract workflows, providing operational support across teams, and ensuring compliance. The ideal candidate will possess strong problem-solving skills, have a background in business or HR, and demonstrate excellent communication abilities.

Qualifications

• 5+ years of experience in contract coordination.
• Deep understanding of the contract recruitment lifecycle.
• Bilingual skills (French and English) are a plus.

Responsibilities

• Provide day-to-day operational support to contract administrators.
• Act as a liaison between internal teams to ensure workflows are on time.
• Monitor contractor onboarding/offboarding activities.

Skills

Problem-Solving

Communication

Collaboration

Organizational Skills

Education

Bachelor’s degree in Business Administration, Legal Studies, Human Resources

Tools

Microsoft Office

Contract Management Tools

Job description

We are looking for a proactive and highly organized Operations Lead-GSES to provide critical operational support to the GSES team. You will be a central resource in coordinating contract-related workflows and ensuring smooth execution of processes across the contractor lifecycle.

The Ops Lead -GSES is expected to master the team’s business processes, proactively identify and resolve issues, and escalate roadblocks when necessary to maintain efficiency and compliance. You will build strong relationships with our internal clients (Project Delivery Teams, Account Executives, Resourcing, and Finance Operations teams). This is a pivotal support role that requires attention to detail, strong collaboration skills, and a solution-oriented mindset.

Key Responsibilities:

1. Provide day-to-day operational and administrative support to Contract Administrators, Contractor Coordinators, and Recruiters.
2. Act as a key liaison between multiple internal teams (Project Delivery, Resourcing, Legal, Finance) to ensure contract-related workflows are completed accurately and on time.
3. Assign new Contractor Recruitment Requests to recruiters.
4. Support the Global External Services VP with reporting and process monitoring as needed.
5. Master the business processes and systems used by the contractor management team; ensure adherence to policies, timelines, and quality standards.
6. Monitor contractor onboarding/offboarding activities and support related documentation and coordination.
7. Provide support to track contract status, key dates, deliverables, and compliance milestones across systems and dashboards.
8. Identify and remove operational roadblocks to keep contract processes running smoothly.
9. Proactively escalate issues, delays, or risks to stakeholders, including senior leadership, when necessary.
10. Assist in refining and improving internal procedures, workflows, and tools to enhance efficiency and consistency.
11. Support the preparation of audits, compliance documentation, and regular reporting.
12. Although it is a senior role, the Senior Contract Coordinator will also handle tasks such as contract preparation, onboarding/offboarding, and creating contractor profiles when needed.
13. Collaborate with the Global HR Operations team to ensure onboarding and offboarding data compliance.
14. Serve as an advisor to internal stakeholders on recruitment and contract topics.
15. Participate in and prepare for global projects related to system efficiencies and implementations.

Qualifications:

1. Bachelor’s degree or equivalent work experience in Business Administration, Legal Studies, Human Resources, or a related field.
2. 5+ years of experience in contract coordination, professional services operations, or related administrative support roles, preferably in recruitment or an agency setting.
3. Deep understanding of the full contract recruitment lifecycle, including sourcing, onboarding, performance management, and offboarding.
4. Proven ability to work with cross-functional teams and support senior leadership.
5. Proficient in Microsoft Office (Excel, Word, Outlook); experience with contract or vendor management tools is a plus.
6. Bilingual skills are a plus (French and English), but English proficiency is required.
7. You are a self-starter with strong problem-solving skills and a continuous improvement mindset.
8. You are highly dependable with a proactive, “can-do” attitude.
9. You possess strong communication skills to interact clearly with stakeholders at all levels.
10. You can troubleshoot issues, manage competing priorities, and ensure process continuity.
11. You are comfortable working in a fast-paced, remote-first environment.
12. You are an excellent team player who shares knowledge and experience generously.
13. You have excellent organizational skills and pay attention to detail.
14. You are discreet and trustworthy when handling sensitive or confidential information.
15. You are hands-on with day-to-day team tasks.