Operations Lead - Full Time

LVMH Group; Ottawa; On-site; CAD 50,000 - 70,000; Full time

Job summary

Join Sephora as a Team Lead in Operations to oversee daily store activities and ensure operational excellence. You will manage the operations team, inventory, visual merchandising, and engage customers on the sales floor. This role is ideal for someone with strong skills in store management and a passion for retail.

Benefits

Employee discounts

Free products

Exclusive brand events

Career development training

Qualifications

• 1-3 years of experience in a similar role or equivalent internal experience.
• Ability to influence peers and provide effective feedback.
• Demonstrated strong store operations skills.

Responsibilities

• Lead store operations, ensuring processes meet company standards.
• Oversee shipping, receiving, and inventory management.
• Act as Manager on Duty, engaging with clients and staff.

Skills

Store operations skills

Effective feedback

Time management

Problem-solving

Job description

Your role at Sephora:

As Team Lead, Operations, you will support all aspects of operations at a specific Sephora store location. This includes managing the operations team and supporting areas such as staffing, overnight stock, and overall store execution.

Key Responsibilities:

1. Operational Excellence: Lead store operations, ensuring all processes are completed according to company standards.
2. Inventory Management: Oversee shipping, receiving, cycle counting, and ensure processes adhere to guidelines and timelines.
3. Visual Merchandising: Manage merchandising concepts and visuals, and oversee cleaning crews, providing feedback and coaching as needed.
4. Supply Management: Maintain appropriate budgets and stock levels for supplies, testers, and samples.
5. Performance Assessment & Development: Manage performance reviews and provide timely feedback to the operations team.
6. Customer Engagement: Act as Manager on Duty, engaging with clients and staff on the sales floor.
7. Budget Strategies: Understand and manage sales performance, staffing, payroll, and expenses to develop budget strategies.

We’d love to hear from you if…

• You have 1-3 years of experience in a similar role or equivalent internal experience.
• You can influence peers and provide effective feedback.
• You possess strong store operations skills.
• You demonstrate effective time management and problem-solving skills.

While at Sephora, you’ll enjoy…

• The people: Work with industry-leading talent you can be proud of.
• The perks: Enjoy discounts, free products, and exclusive brand events.
• The education: Receive training and support for your career development.