Operations Lead - Full Time

Sephora; Mississauga; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Team Lead in Operations, where you will oversee the daily operations of a dynamic retail environment. This role emphasizes operational excellence, inventory management, and team leadership, ensuring a seamless shopping experience for clients. You will engage directly with Beauty Advisors and clients, fostering a culture of excellence and collaboration. With a strong focus on performance assessment and development, you will help shape the future of the store. Enjoy a vibrant workplace with industry-leading talent and numerous perks, including discounts and exclusive events, all while advancing your career through comprehensive training programs.

Benefits

Employee Discounts

Exclusive Brand Events

Comprehensive Training Programs

Qualifications

• 1-3 years of experience in a similar role.
• Strong store operations and inventory management skills.

Responsibilities

• Lead store operations and ensure execution of processes.
• Manage inventory, shipping, and receiving of merchandise.
• Engage with clients and provide feedback to the team.

Skills

Store Operations Skills

Time Management

Problem-Solving

Inventory Management

Performance Management

Education

Experience in Retail Management

Job description

Job ID: 265603
Store Name/Number: ON-Heartland (0896)
Address: Heartland Town Centre 6075 Mavis Road Space #19, Mississauga, ON L4V 1E3, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular

Your role at Sephora:

As Team Lead, Operations, you will be supporting all Operations related aspects of a specific Sephora store location. This includes direct management of all members of the Operations team. You will regularly support in areas such as staffing of the operations, overnight stock team, operations leadership team and the overall execution of Sephora.
• Operational Excellence. Lead the operations of the store. Ensure execution of all operations focused processes for the store and that all are completed per company standard.
• Inventory Management. Manage the inventory of the store. This includes shipping, receiving, and returning merchandise, cycle counting and ensuring that all processes are completed within company guidelines and timeframes.
• Visual Merchandising. Manage the merchandising concepts and on-stage visuals are within company standard. Manage all in-house and/or third-party cleaning crews ensuring that they are adhering to agreed-upon standards by providing feedback, coaching and escalation as necessary.
• Supply Management. Manage the process of maintaining appropriate budget and quantity of supplies, testers and samples for the store.
• Performance Assessment & Development. Participate in the management of all performance management situations for the operations team. Ensure timely feedback for improvement is delivered and followed up on as necessary.
• Passionate about clients. Regularly act as the Manager on Duty within the store. Engage with Beauty Advisors and clients on the sales floor whenever possible..
• Develop budget strategies. Be seen as the expert by demonstrating a strong understanding of the stores sales performance and staffing and payroll as well as all other controllable expenses within the store.

We’d love to hear from you if…
• You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
• You have proven ability to influence peers and provide feedback.
• You can demonstrate strong store operations skills.
• You have demonstrated effective time management and problem-solving skills.

While at Sephora, you’ll enjoy…
• The people. You will be surrounded by the best talent in the industry – people you can be proud to work with.
• The perks. Think you’ve tried it all? Just wait until you work at Sephora! Enjoy the discounts, gratis & exclusive brand events.
• The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.