Operations Lead - Full Time

SEPHORA; Lethbridge; On-site; CAD 28,000 - 32,000; Full time

Benefits offered by this job

Performance bonus

Benefits program

Learning & development

Job summary

Sephora Canada is hiring a Team Lead, Operations in Lethbridge to oversee all store operations, staffing, and inventory control. You will lead the operations team, coach staff, and ensure daily execution aligns with Sephora standards.

You will regularly engage with Beauty Advisors and clients on the sales floor, manage budgets and supplies, and participate in performance management to drive results in a dynamic retail environment.

Qualifications

• 1–3 years in a similar role at a comparable volume store.
• Proven ability to influence peers and provide feedback.
• Strong store operations skills and effective time management.

Responsibilities

• Lead the operations of the Sephora store and ensure processes meet standards.
• Manage inventory including shipping, receiving, cycles, and returns.
• Oversee visual merchandising and ensure on‑stage visuals meet brand standards.
• Control supplies, testers, and samples within budget and guidelines.
• Participate in performance discussions and provide timely feedback.
• Act as Manager on Duty, engaging with clients and Beauty Advisors on the floor.

Skills

Store operations

Staffing

Inventory management

Visual merchandising

Team leadership

Coaching & feedback

Job description

Job ID: 292888

Store Name/Number: AB-Lethbridge (1512)

Address: 131, 501 1st Avenue South, Lethbridge, AB T1J 4L9, Canada (CA)

Full Time/Part Time: Full Time

Position Type: Regular

Vacancy Status: This position is for an existing, open vacancy

Your Role At Sephora

As Team Lead, Operations, you will be supporting all Operations related aspects of a specific Sephora store location. This includes direct management of all members of the Operations team. You will regularly support in areas such as staffing of the operations, overnight stock team, operations leadership team and the overall execution of Sephora.

• Operational Excellence. Lead the operations of the store. Ensure execution of all operations focused processes for the store and that all are completed per company standard.
• Inventory Management. Manage the inventory of the store. This includes shipping, receiving, and returning merchandise, cycle counting and ensuring that all processes are completed within company guidelines and timeframes.
• Visual Merchandising. Manage the merchandising concepts and on-stage visuals are within company standard. Manage all in-house and/or third-party cleaning crews ensuring that they are adhering to agreed-upon standards by providing feedback, coaching and escalation as necessary.
• Supply Management. Manage the process of maintaining appropriate budget and quantity of supplies, testers and samples for the store.
• Performance Assessment & Development. Participate in the management of all performance management situations for the operations team. Ensure timely feedback for improvement is delivered and followed up on as necessary.
• Passionate about clients. Regularly act as the Manager on Duty within the store. Engage with Beauty Advisors and clients on the sales floor whenever possible.
• Develop budget strategies. Be seen as the expert by demonstrating a strong understanding of the store’s sales performance and staffing and payroll as well as all other controllable expenses within the store.

We’d love to hear from you if…

• You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
• You have proven ability to influence peers and provide feedback.
• You can demonstrate strong store operations skills.
• You have demonstrated effective time management and problem-solving skills.

Meaningful Rewards

The compensation ranges between CAD$20.00 - CAD$23.55/hr. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.