Operations Lead - Full Time

Sephora USA, Inc; Kitchener; On-site; CAD 45,000 - 60,000; Full time

Job summary

Sephora is seeking a Team Lead, Operations for its Kitchener location. This pivotal role involves managing all operations-related aspects of the store, including inventory management and performance assessment, while ensuring operational excellence and enhancing client experiences. The ideal candidate will have strong experience in retail operations and a passion for service.

Benefits

Employee discounts

Gratis products

Exclusive brand events

Extensive training for career development

Qualifications

• 1-3 years of experience in a similar role.
• Ability to influence peers and provide feedback.
• Strong store operations skills.
• Effective time management and problem-solving skills.

Responsibilities

• Lead store operations and ensure process execution to company standards.
• Manage inventory including shipping, receiving, and returns.
• Oversee merchandising and cleaning standards within the store.
• Participate in performance management for operations team.

Skills

Operational Excellence

Inventory Management

Visual Merchandising

Performance Assessment

Client Engagement

Time Management

Problem Solving

Job description

Job ID: 268050
Store Name/Number: ON-Fairview Park Kitchener (0554)
Address: 2960 Kingsway Drive, Kitchener, ON N2C 1X1, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular

Your role at Sephora:

As Team Lead, Operations, you will be supporting all Operations related aspects of a specific Sephora store location. This includes direct management of all members of the Operations team. You will regularly support in areas such as staffing of the operations, overnight stock team, operations leadership team and the overall execution of Sephora.
• Operational Excellence. Lead the operations of the store. Ensure execution of all operations focused processes for the store and that all are completed per company standard.
• Inventory Management. Manage the inventory of the store. This includes shipping, receiving, and returning merchandise, cycle counting and ensuring that all processes are completed within company guidelines and timeframes.
• Visual Merchandising. Manage the merchandising concepts and on-stage visuals are within company standard. Manage all in-house and/or third-party cleaning crews ensuring that they are adhering to agreed-upon standards by providing feedback, coaching and escalation as necessary.
• Supply Management. Manage the process of maintaining appropriate budget and quantity of supplies, testers and samples for the store.
• Performance Assessment & Development. Participate in the management of all performance management situations for the operations team. Ensure timely feedback for improvement is delivered and followed up on as necessary.
• Passionate about clients. Regularly act as the Manager on Duty within the store. Engage with Beauty Advisors and clients on the sales floor whenever possible..
• Develop budget strategies. Be seen as the expert by demonstrating a strong understanding of the stores sales performance and staffing and payroll as well as all other controllable expenses within the store.

We’d love to hear from you if…
• You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
• You have proven ability to influence peers and provide feedback.
• You can demonstrate strong store operations skills.
• You have demonstrated effective time management and problem-solving skills.

While at Sephora, you’ll enjoy…
• The people. You will be surrounded by the best talent in the industry – people you can be proud to work with.
• The perks. Think you’ve tried it all? Just wait until you work at Sephora! Enjoy the discounts, gratis & exclusive brand events.
• The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.