Operations Lead - Full Time

Sephora USA, Inc; Calgary; On-site; CAD 28,000 - 33,000; Full time

Benefits offered by this job

Performance bonus

Benefits program

Learning & development

Job summary

Sephora Canada in Calgary is seeking a Team Lead, Operations to oversee all store operations and lead the Operations team on site. You will direct staffing, inventory, visual merchandising, and budget-related decisions while engaging with Beauty Advisors and clients on the sales floor.

The role emphasizes operational excellence, performance feedback, and hands-on leadership as the Manager on Duty, with a strong focus on customer experience and store results.

Qualifications

• 1-3 years of experience in a similar role at a similar volume store.
• Proven ability to influence peers and provide feedback.
• Strong store operations skills.
• Effective time management and problem-solving skills.

Responsibilities

• Lead store operations and ensure execution of all operations processes.
• Oversee inventory management including shipping, receiving, and cycle counts.
• Manage visual merchandising and coordinate cleaning crews to standard.
• Monitor supplies, testers, samples, budget and expenses for the store.
• Participate in performance management discussions and provide timely feedback.

Skills

Store operations

Influence peers

Time management

Problem solving

Job description

Job ID: 295827

Store Name/Number: AB-South Centre Calgary (0562)

Address: 100 Anderson Road SE Unit #222, Calgary, AB T2J 3V1, Canada (CA)

Full Time/Part Time: Full Time

Position Type: Regular

Vacancy Status: This position is for an existing, open vacancy

Your role at Sephora:

As Team Lead, Operations, you will be supporting all Operations related aspects of a specific Sephora store location. This includes direct management of all members of the Operations team. You will regularly support in areas such as staffing of the operations, overnight stock team, operations leadership team and the overall execution of Sephora.

• Operational Excellence. Lead the operations of the store. Ensure execution of all operations focused processes for the store and that all are completed per company standard.


• Inventory Management. Manage the inventory of the store. This includes shipping, receiving, and returning merchandise, cycle counting and ensuring that all processes are completed within company guidelines and timeframes.


• Visual Merchandising. Manage the merchandising concepts and on-stagevisuals are within company standard. Manage all in-house and/or third-party cleaning crews ensuring that they are adhering to agreed-upon standards by providing feedback, coaching and escalation as necessary.


• Supply Management. Manage the process of maintaining appropriate budget and quantity of supplies, testers and samples for the store.


• Performance Assessment & Development. Participate in the management of all performance management situations for the operations team. Ensure timely feedback for improvement is delivered and followed up on as necessary.


• Passionate about clients. Regularly act as the Manager on Duty within the store. Engage with Beauty Advisors and clients on the sales floor whenever possible.


• Develop budget strategies.Be seen as the expert by demonstrating a strong understanding of the stores sales performance and staffing and payroll as well as all other controllable expenses within the store.

We'd love to hear from you if…

• You have one to three years' experience in a similar role at a similar volume store or equivalent internal experience.


• You have proven ability to influence peers and provide feedback.


• You can demonstrate strong store operations skills.


• You have demonstrated effective time management and problem-solving skills.

Meaningful Rewards

The compensation ranges between CAD$20.00 - CAD$23.55/hr. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.