Operations Lead - 3

LanceSoft; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading recruitment company in Toronto is seeking an experienced Operations Lead to oversee Global Procurement Operations. The ideal candidate will have at least 5 years of experience and a strong background in customer service and project management. Responsibilities include ensuring compliance and smooth operations, along with effective stakeholder communication. This role offers a hybrid work model with regular on-site days.

Qualifications

• 5 years of experience as an Operations Lead, ideally in customer service.
• 2+ years applying project management methodologies.
• 2+ years developing dashboards.
• 2+ years documenting operational processes.

Responsibilities

• Lead and oversee a team in Global Procurement Operations.
• Ensure compliance with regulations, policies and procedures.
• Interact with requestors for onboarding suppliers.
• Answer queries and ensure operation smoothness.

Skills

Advanced proficiency in Microsoft Office

Strong Excel capabilities

Strong analytical and problem-solving abilities

Effective communication

Stakeholder relationship management

Meeting facilitation

Organizational skills

Adaptability

Initiative in issue resolution

Education

College Diploma/University Degree in related field

Tools

Power BI

Tableau

Job description

Description

Hybrid: 3/week on site

Anchor days: Monday, Wed, Thursday (flexible)

Contract Duration: 1 year

Possibility of extension: Yes, depending on performance and business needs

Conversion to FTE: May be, depending on performance and business needs

Schedule Hours: 9am-5 pm Monday-Friday; standard 37.5 hrs/week

Story Behind the Need

Business group: Global Procurement Services – assist Bank with sourcing and procuring of goods and services.

Project/Tasks

As the Operations lead, AskGPS, Global Procurement Services, you will lead and oversee a team in Global Procurement Operations in Canada with global footprint. You will ensure business strategies, plans and initiatives are executed, delivered in compliance with governing regulations, internal policies and procedures.

This role is not on the sourcing side, this role will require interaction with requestors who may need to onboard suppliers, purchase goods and services – they will be ensuring tickets are answered, everything is running smoothly, answering questions – currently 1 individual reporting into this role

NOTE: Potential for contractors to be pulled into additional ad-hoc work outside of the JD’s scope.

Candidate must have

• 5 years of experience as an Operations Lead (ideally in customer service, back office)
• 2+ years applying project management methodologies, performance evaluation, and change management.
• 2+ years developing dashboards and reports using tools like Power BI or Tableau.
• 2+ years creating and documenting operational processes and procedures.

Nice to have

• Experience in procurement and supplier management.
• Familiarity with eProcurement platforms (e.g., Coupa, Icertis).

Skills

Technical Skills:

• Advanced proficiency in Microsoft Office (Word, PowerPoint, Visio).
• Strong Excel capabilities (formulas, lookup/reference, logical/text functions).

Soft Skills:

• Strong analytical and problem-solving abilities.
• Effective communication (written, oral, presentation).
• Stakeholder relationship management.
• Meeting facilitation and training delivery.
• Organizational and prioritization skills.
• Adaptability in dynamic environments.
• Initiative and ownership in issue resolution.

Education

4+ years of experience and College Diploma/University Degree in related field.

Best VS. Average Candidate

Customer forward mindset; don’t need a straight PM but someone who has experience with those PM methodologies to be able to manage the smaller projects on the team; can monitor dashboards and day to day with minimal hand holding, can take ownership and initiative on resolution and solutioning on issues; someone with an agile mindset who is results-focused