Operations Lead

Meroka; Montreal; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A healthcare-focused company in Montreal is seeking an Operations Lead to ensure successful partnerships with clinics. This role is pivotal in onboarding practices and driving meaningful change. Candidates should have 2-6 years of relevant experience, especially in healthcare, and thrive in dynamic environments. Competitive compensation and a mission-driven team await.

Benefits

Competitive compensation

Health benefits

Unlimited vacation

Qualifications

• 2–6 years’ experience in consulting, operations, or customer experience.
• Experience in healthcare settings is preferred.
• Ability to thrive in ambiguity.

Responsibilities

• Lead onboarding and implementation for new practices.
• Serve as a trusted sounding board to clinic staff.
• Coordinate product rollouts respecting clinic pace.

Skills

Empathy

Execution

Organizational skills

Pattern recognition

Emotional intelligence

Job description

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Direct message the job poster from Meroka

Montreal (Hybrid) | Competitive Comp | Full-Time | 3–4 In-Person Days / Week

Meroka is on a mission to restore humanity in healthcare . We partner with independent physicians across the US to help their practices grow with clarity, dignity, and patient-first values—free from the pressures of private equity or profit-at-all-costs models.

We’re now hiring a Operations Lead to make sure our practice partnerships succeed. This is a high-trust, cross-functional role focused on the real work of transformation—turning our product into meaningful results inside the clinics we serve. You’ll be the go-to person for new practice onboarding, thoughtful implementation, and long-term clinic engagement.

You’re not running the day-to-day of a clinic, but you’ll be central to helping clinic teams thrive—by unlocking the right resources, deploying product tools with care, and building relationships that turn uncertainty into momentum.

Meroka is building the future of independent medicine in the United States. We provide operations, finance, tech, and strategic support to physician-owned practices—helping them grow sustainably and with soul.This is in addition to support for physicians transitioning ownership to the employees of the business.

We believe in clear communication, practical systems, thoughtful design, and long-term thinking. Our tone is warm, grounded, and confident—but never corporate or clinical.

• You see software as a checklist, not a conversation
• You don’t like being the glue between product, people, and process
• You want to be handed a playbook instead of co-creating it
• You prefer process over people
• You aren’t motivated by long-term impact or transformation

Operations Lead (Clinic Ops & Strategy)

Montreal (Hybrid) | Competitive Comp | Full-Time | 3–4 In-Person Days / Week

Meroka is on a mission to restore humanity in healthcare . We partner with independent physicians across the US to help their practices grow with clarity, dignity, and patient-first values—free from the pressures of private equity or profit-at-all-costs models.

We’re now hiring a Operations Lead to make sure our practice partnerships succeed. This is a high-trust, cross-functional role focused on the real work of transformation—turning our product into meaningful results inside the clinics we serve. You’ll be the go-to person for new practice onboarding, thoughtful implementation, and long-term clinic engagement.

You’re not running the day-to-day of a clinic, but you’ll be central to helping clinic teams thrive—by unlocking the right resources, deploying product tools with care, and building relationships that turn uncertainty into momentum.

Who We Are

Meroka is building the future of independent medicine in the United States. We provide operations, finance, tech, and strategic support to physician-owned practices—helping them grow sustainably and with soul.This is in addition to support for physicians transitioning ownership to the employees of the business.

We believe in clear communication, practical systems, thoughtful design, and long-term thinking. Our tone is warm, grounded, and confident—but never corporate or clinical.

This Role Is Not for You If…

You see software as a checklist, not a conversation

You don’t like being the glue between product, people, and process

You want to be handed a playbook instead of co-creating it

You prefer process over people

You aren’t motivated by long-term impact or transformation

What You’ll Do

Lead onboarding and implementation for new Meroka practices—ensuring each clinic gets up and running smoothly with the systems and tools we provide

Serve as a trusted sounding board to physicians, managers, and staff—helping them identify where Meroka can add value, and adapting implementation to fit their workflow

Coordinate and deploy product & vendor rollouts in a way that respects the pace and personality of each practice

Work closely with product, engineering, and partnerships teams to bring practice feedback into our roadmap —this role is on the frontlines and your insights will shape what we build next

Identify where external tools or resources are needed and help orchestrate their selection , testing, and deployment

Planning, monitoring and managing the necessary resources ( human, financial, physical, technological, etc.) to ensure provision of quality services and work is achieved in effective and efficient manner

Proactively spot areas where clinics may be stuck, overwhelmed, or underutilizing our tools—and step in with support, training, or better processes

Contribute to the long-term development of our enablement playbooks and tools —this is a building role, not a plug-and-play job

Build trust, momentum, and ownership within our practices —ensuring they feel deeply supported and set up for success

Eventually, mentor and grow a team to scale your work across more practices

We’re Looking For Someone Who…

Has 2–6 years’ experience in consulting, operations, customer experience, implementation or a related cross-functional role where empathy and execution mattered equally

Has worked in (or closely with) healthcare settings and understands the complexity and humanity of clinical operations

Loves being the connective tissue between teams and thrives in ambiguity

Is great at spotting patterns, diagnosing bottlenecks, and designing workflows

Writes clearly, thinks visually, and can move from idea to execution quickly

Can confidently manage multiple clinics in different phases of enablement without dropping balls

Knows how to use AI tools as leverage —not shortcuts

Can thrive in a hybrid rhythm (3–4 days / week in-person in Montreal)

Brings emotional intelligence , cultural awareness, and a people-first mindset to every conversation

What We Offer

Competitive Compensation , depending on experience

Health benefits, retirement savings matching and unlimited vacation

A mission-driven, purpose-led role with creative freedom

Ownership of your area : this is not a siloed role

A fast-moving, kind, and ambitious team that values thoughtful, useful work

Opportunities to grow into a larger leadership role across partnerships and operations

Additional Notes

This role is an opportunity for frequent travel across the USA for in-person onboarding, training, and enablement support. All travel will be coordinated and supported by the Meroka team.

How to Apply

Please send us either your CV or a brief summary of your experience.

Our Chief of Staff, Alexandra Kiekens, will reach out to you via LinkedIn to schedule a short 10-minute introductory phone call as the first step of the interview process.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Management and Manufacturing

Industries

Medical Practices

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