Operations Lead

Rockstar; Canada; Remote; CAD 120,000 - 140,000; Full time

Job summary

Join a rapidly growing healthcare company that is transforming patient care through innovation. This forward-thinking organization seeks a dynamic Operations Lead to drive operational excellence and enhance client success. In this pivotal role, you will lead key projects, manage relationships with major clients, and inspire a talented team to achieve ambitious growth goals. With a competitive salary and a culture that values mentorship and independence, this is an exciting opportunity to make a significant impact in the healthcare sector while enjoying the flexibility of remote work.

Benefits

Comprehensive Health Plans

Flexible Work Hours

Mentorship Opportunities

Growth and Advancement Opportunities

Fun and Mission-Driven Culture

Qualifications

• 2-5+ years of experience in client success or operations roles.
• Strong attention to detail and a track record for getting the details right.

Responsibilities

• Leading operations and overseeing workflows across teams.
• Managing relationships with large clients and ensuring their satisfaction.

Skills

Leadership Skills

Communication Skills

Operational Excellence

Attention to Detail

Process Improvement

Education

Bachelor's Degree

Master's Degree

Job description

Rockstar is recruiting for a rapidly growing company in the healthcare sector. This client collaborates with leading healthcare companies backed by top Silicon Valley investors such as Sequoia, General Catalyst, Y Combinator, Kleiner Perkins, Stanford, Khosla, Index Ventures, Accel, and others. They currently serve over 2 million patient lives and manage an annual $10+ billion in medical spend. Their clients include Rise Science, Lumeris, Scan.com, Apos, Eureka, and Mightier, among others. The team is regularly doubling in size.

About the role

The business is expanding swiftly, and an individual is sought to join the leadership team to achieve the next 10x of scale. Responsibilities include:

- Leading key aspects of operations, overseeing workflows across Partnerships and Client Success teams.

- Owning important cross-functional projects that are leadership's top priority, working closely with the CEO and other leadership team members to scale the business.

- Managing relationships with some of the largest clients, serving as the main point of contact throughout their onboarding and being responsible for their overall experience.

- Building rigorous systems to enhance effectiveness and reach the next 10x of scale.

- Proactively removing obstacles and mentoring teammates to support their growth and enable their impact.

- Hiring and onboarding new teammates across Ops as the company rapidly grows, including mentoring, coaching, and developing leaders from the strong existing Ops organization.

- Inspiring the team with leadership, drive, grit, empathy, and high-velocity execution.

About you

- Excellent spoken and written communication skills.

- Operational excellence with a high volume of productivity on any given day.

- Excellent leadership skills and the ability to inspire a team. Talent magnetism: great people want to work with you.

- Strong attention to detail and a track record for getting the details right.

- Leadership and drive; a hunger for self-improvement and a desire to be around talented teammates who push toward it.

- Excitement for a fast-paced, startup culture where ambiguity is navigated and big problems are solved with high autonomy.

- Talent for identifying process improvement opportunities and creative ways to better structure operations.

- Interest in working in healthcare and helping healthcare innovation flourish.

- 2-5+ years of experience in client success, operations, or related roles.

- This role operates in Eastern Time (EST) hours.

What is offered

- Highly competitive salary and performance-based compensation.

- Compassionate, fun, and mission-driven culture of excellence and innovation, helping companies bring new life-changing therapies into the world.

- Many growth and advancement opportunities as the company is regularly doubling, providing many opportunities to step up.

- Work from home, remote job, with flexibility.

- Comprehensive health plans to ensure well-being.

- Culture of mentorship, learning, independence, and critical-thinking.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  General Business

• Industries

  IT Services and IT Consulting

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