Operations Intelligence Lead

Empire Life; Toronto; Remote; CAD 80,000 - 120,000; Full time

Job summary

Empire Life is seeking an Operations Intelligence Lead to enhance operational effectiveness within the Group Underwriting team. This remote role requires strong analytical skills and the ability to deliver actionable insights, supporting strategic priorities and workflows. The position offers growth opportunities and a commitment to diversity and inclusion.

Benefits

Competitive salary with annual increases

Annual bonus and uncapped commissions

Comprehensive health, dental, and life insurance

Flexible work arrangements

Four weeks of vacation

Retirement plan with employer matching

Parental leave top-up programs

Employee recognition programs

Qualifications

• 4+ years of experience in relevant fields.
• Strong technical skills or ability to learn quickly.
• Experience with project delivery.

Responsibilities

• Deliver analytical support for leadership and conduct complex analyses.
• Develop and enhance analytical models and tools.
• Identify opportunities for operational improvements.

Skills

Data Science

Analytics

Process Design

Digital Programming

Project Management

Communication

Problem Solving

Leadership

English Proficiency

Tools

Power BI

Excel

Job description

Join to apply for the Operations Intelligence Lead role at Empire Life

Location: Remote, Ontario

Empire Life is looking to hire an Operations Intelligence Lead to join our Group Underwriting team!

Role Overview

The Operations Intelligence Lead supports advancing operational effectiveness and analytical maturity within the organization. Working within a matrixed team structure, this role provides direct support to business unit leaders by delivering actionable insights, technical enablement, supporting execution of strategic priorities, and enabling workflows. The role combines analytical expertise with contributing to business-critical projects, requiring strong analytical skills, cross-functional collaboration, and a results-oriented mindset.

Why Pursue This Opportunity

• New Position: Be part of a growing team and make a significant impact.
• Growth: Opportunity to develop your skills and contribute directly to the business.
• Diversity & Inclusion: Committed to creating a diverse, equitable, and inclusive workplace.

Key Responsibilities

Advanced Analytics, Insight Generation & Leadership Support

• Deliver analytical support for leadership, conducting complex ad-hoc analyses, data deep dives, and scenario modeling.
• Develop and enhance analytical models and tools (e.g., Excel macros, SQL, Python/R scripts) to identify trends and provide insights.
• Perform root cause analysis on operational variances to support resolution and performance improvements.
• Translate analytical findings into clear recommendations and presentations for stakeholders.
• Support integration of machine learning techniques to improve forecasting, anomaly detection, and decision-making.
• Apply AI tools (e.g., NLP, predictive analytics) to extract insights from unstructured data.

Initiative Delivery, Change Management & Transformation

• Identify opportunities for operational improvements and digital advancements, building business cases.
• Contribute to strategic projects with an analytical and structured approach.
• Manage specific project workstreams, ensuring timely delivery.
• Collaborate with teams to design and refine operational processes.
• Maintain project documentation for clarity and continuous learning.

Organizational Enablement & Continuous Improvement

• Develop and maintain tools, templates, and reporting frameworks for sustainability.
• Promote data-driven decision-making and continuous improvement culture.
• Share knowledge and best practices to build team capabilities.

Qualifications

• 4+ years of experience in data science, analytics, process design, digital programming, project management, or related fields.
• Strong technical skills (Power BI, Excel, etc.) or ability to learn quickly.
• Experience with project delivery.
• Excellent communication skills across all media and audiences.
• Proactive, ownership-driven, and creative problem-solving skills.
• Leadership qualities to influence and coach others.
• English proficiency required for applicants across Canada.

Benefits

• Competitive salary with annual increases.
• Annual bonus and uncapped commissions (for sales roles).
• Comprehensive benefits including health, dental, life insurance, and wellness programs.
• Flexible work arrangements and personal health days.
• Four weeks of vacation.
• Retirement plan with employer matching.
• Parental and compassionate leave top-up programs.
• Employee recognition programs and referral bonuses.

About Us

Learn more at https://www.empire.ca/workatempire. Empire Life is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all backgrounds and abilities, with accommodations available upon request.