Operations Excellence Manager — Brand & Training

Altitude Sports; Laval (administrative region); On-site; CAD 90,000 - 120,000; Full time

Job summary

Ardene Headquarters is seeking an Operational Excellence Manager to elevate store performance by blending operational precision with people development. You will lead initiatives to ensure consistency, efficiency and execution across all stores while nurturing a culture of continuous learning.

Reporting to the Head of Stores, you will manage a small OPS team and drive training, development, and strategic alignment with HR, Marketing, Visual, and Brand teams.

Qualifications

• Bachelor’s degree in business management, retail management or related field.
• 5+ years of experience in retail operations.
• Experience in retail operations, store management, or related field, with a strong focus on operational excellence and team development.
• Excellent communication and interpersonal skills, with ability to interact with multiple stakeholder groups across the organization at various levels.
• Ability to build and lead a high functioning team that are results oriented.
• Ability to adapt and adjust to shifting priorities.
• Ability to introduce new ideas to enhance both operations and training effectiveness.
• Ability to foster and build trust and alignment across teams and functions.
• Demonstrated ability to develop and execute business strategies and initiatives that achieve financial performance and operational targets.
• Proficiency with digital tools and platforms used for operations, training, and communication (e.g., SurveyMonkey, GoCanvas, Microsoft Office Suite).
• Demonstrated analytical, strategic thinking, and problem solving skills.
• Ability to work in-office 5-days per week.

Responsibilities

• Oversee and support the execution of daily store operations, ensuring efficiency and consistency in all processes.
• Address and resolve operational challenges, including inventory management, OMNI process execution, and adherence to store and service standards.
• Monitor operational compliance across regions and identify opportunities to streamline procedures and improve store performance.
• Conduct weekly store visits at the Headquarter’s Flagship store, and accompany Head of Stores and OPS team on additional store visits to assess performance and support operational initiatives.
• Collaborate with store District Supervisors and Regional Directors to ensure best practices are communicated, understood, and applied consistently.
• Manage a team of 3 OPS members, including the Operational Coordinator, Operational Specialist, and Project Lead, overseeing all projects, tasks, and initiatives associated with the Store Operations team.
• Drive the team toward achieving corporate objectives and strategic goals.
• Support team development through coaching, mentoring, and performance management.

Skills

Communication

Leadership

Analytical thinking

Problem solving

Digital tools

Education

Bachelor’s degree in business management, retail management or related field

Tools

SurveyMonkey

GoCanvas

Microsoft Office Suite

Job description

Ardene Headquarters is seeking an Operational Excellence Manager to elevate store performance by blending operational precision with people development. You will lead initiatives to ensure consistency, efficiency and execution across all stores while nurturing a culture of continuous learning.

Reporting to the Head of Stores, you will manage a small OPS team and drive training, development, and strategic alignment with HR, Marketing, Visual, and Brand teams.