Operations Excellence Manager

Compass Group Canada; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading foodservice company in Toronto is seeking an Operations Excellence Manager to enhance corporate hospitality services. This role involves driving operational excellence by improving quality, cost, and guest experience through cross-functional initiatives. The ideal candidate will possess over 5 years of experience in operations improvement and expertise in methodologies such as Lean Six Sigma. The company values a diverse workforce and encourages all qualified candidates to apply.

Qualifications

• 5+ years in operations improvement or hospitality operations with measurable results.
• Strong command in continuous improvement methods and change management.
• Experience in using Lean Six Sigma or Kaizen methodologies.

Responsibilities

• Lead operational assessments to identify improvements.
• Design lean and continuous improvement initiatives.
• Build KPI dashboards for service quality and guest satisfaction.

Skills

Operations improvement

Continuous improvement methods

Lean Six Sigma

Financial acumen

Stakeholder management

Clear communication

Job description

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!

Job Summary

As an Operations Excellence Manager, you will drive operational excellence across corporate hospitality services, improving quality, cost, safety, and guest experience. You will lead cross‑functional initiatives that streamline processes, reduce waste, and lift service standards across food and beverage, events, and guest services. You will design and own KPIs, coach teams on continuous improvement, and ensure regulatory and company standards are met.

Key Responsibilities

• Lead operational assessments to map processes, find bottlenecks, and identify cost, quality, and speed improvements
• Design, deploy, and sustain lean and continuous improvement initiatives, with clear charters, owners, and success metrics
• Build and maintain KPI dashboards for service quality, productivity, cost, safety, and guest satisfaction, and drive action from insights
• Standardize best practices and SOPs across sites, ensuring compliance with health, safety, sanitation, allergen, and record‑keeping requirements
• Partner with culinary, catering, retail, and guest services to optimise labour, menu or service workflows, and event execution
• Run pilots, track benefits, and scale validated improvements across multiple locations
• Support annual planning and forecasting with data‑driven targets; monitor results and course‑correct with site leaders
• Coach managers and front‑line teams in problem solving, root cause analysis, and change adoption
• Integrate sustainability considerations into daily operations and event planning
• Prepare clear progress updates for leadership, highlighting impact, risks, and next steps

Qualifications

• 5+ years in operations improvement, hospitality operations, or a related field with measurable results in service, cost, and quality
• Strong command of continuous improvement methods and practical change management
• Experience using methodology from Lean Six Sigma or Kaizen
• Financial acumen, including labour and cost control, benefits tracking, and ROI communication
• Proven ability to translate data into decisions
• Experience building and reporting on KPIs and health metrics
• Strong stakeholder skills, able to influence without authority and work across functions and sites
• Knowledge of hospitality standards, including food safety, sanitation, and allergen controls
• Clear communicator, organised, and comfortable in a fast‑paced environment; able to prioritise and deliver

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact [e-mail] for further information.