Operations Excellence Analyst

Jobtailor; Vancouver; On-site; CAD 65,000 - 90,000; Full time

Job summary

Jobtailor in Vancouver, Canada is seeking a data analyst focused on operational optimization. You will analyze support challenges, mine data from ITSM tools, and create Tableau visualizations to inform executive decisions.

Collaborate with cross-functional teams and prepare impactful leadership presentations, using PowerPoint or Google Slides to communicate insights and drive improvements in global support operations.

Qualifications

• 2+ years of experience in data analysis or operational optimization.
• Proficient in data visualization with Tableau.
• Data mining from ITSM tools including Salesforce, ServiceNow, and PureCloud.
• Strong presentation skills with PowerPoint or Google Slides.
• ITIL framework knowledge and strong communication.

Responsibilities

• Optimize global support operations by analyzing challenges and providing insights.
• Conduct data analysis to identify patterns.
• Create visualizations for executive decision-making.
• Collaborate with cross-functional teams for operational efficiency.
• Prepare presentations for leadership.

Skills

Data analysis

Critical thinking

Communication

ITIL Framework knowledge

Tools

Tableau

PowerPoint

Google Slides

Salesforce

ServiceNow

PureCloud

Job description

• Optimize global support operations by analyzing challenges and providing insights
• Conduct data analysis to identify patterns
• Create visualizations for executive decision-making
• Collaborate with cross-functional teams for operational efficiency
• Prepare presentations for leadership

Requirements

• High School Diploma
• 2+ years of experience in data analysis or operational optimization
• Data Visualization using Tableau
• Data Mining from ITSM tools including Salesforce, ServiceNow, and Purecloud
• Presentation Software proficiency (PowerPoint or Google Slides)
• Critical Thinking
• ITIL Framework knowledge
• Communication Skills

Core Competencies

Demonstrates expertise in data analysis and operational optimization, utilizing tools like Tableau for data visualization and ITSM platforms for data mining. Strong communication and critical thinking skills are essential for effective collaboration and presentation preparation.

Highest-signal resume keywords

• Data Analysis
• Data Visualization Using Tableau
• Data Mining From ITSM Tools
• Presentation Software Proficiency
• ITIL Framework Knowledge

ATS Optimization Keywords

Hard Skills

• Data Analysis
• Data Visualization Using Tableau
• Data Mining
• ITSM Tools
• Presentation Software Proficiency

Soft Skills

• Critical Thinking
• Communication Skills

Industry Keywords

• Operational Optimization
• ITIL Framework

Tools & Technologies

• Salesforce
• ServiceNow
• Purecloud
• PowerPoint
• Google Slides