Operations Director: Recreation & Childcare Programs

Braefoot Community Association; Victoria; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

Braefoot Community Association is seeking an experienced Operations Director to oversee the delivery and growth of recreation, sport, and childcare programs across Braefoot's sites. This senior leadership role ensures programs operate effectively, managers are supported and accountable, standards are maintained, and service and financial goals are met.

The role works closely with the CEO and Chief Administrative Officer.

Responsibilities

• Oversee day-to-day organizational operations across multiple sites.
• Lead and support managers with clear expectations, guidance, and accountability.
• Maintain operational readiness, staffing levels, and strong program delivery.
• Monitor enrolment, occupancy, staffing, compliance, and customer experience; report monthly to the CAO.
• Identify continuous-improvement and revenue-growth opportunities.
• Maintain regulatory and licensing compliance and act as the primary VIHA licensee contact.
• Help managers resolve staffing, scheduling, and customer-service challenges.
• Provide timely operational reporting to the CAO and CEO.
• Collaborate on planning, growth, staffing, and long-term development.

Job description

Braefoot Community Association is seeking an experienced Operations Director to oversee the delivery and growth of recreation, sport, and childcare programs across Braefoot's sites. This senior leadership role ensures programs operate effectively, managers are supported and accountable, standards are maintained, and service and financial goals are met.

The role works closely with the CEO and Chief Administrative Officer.