Operations Customer Service Representative

Intelcom - Dragonfly; Vernon; On-site; CAD 30,000 - 45,000; Full time

Job summary

Intelcom is hiring Operations Customer Service Representatives in Vernon to enhance customer experience through effective communication and logistics support. This full-time position involves data entry and the management of returns in a dynamic environment. Join a leading e-commerce carrier committed to innovation and diversity.

Qualifications

• Experience in customer service roles highly valued.
• Strong problem-solving and data entry skills required.
• Organized and able to manage multiple tasks effectively.

Responsibilities

• Assist customers with delivery queries and manage returns.
• Perform data entry and report production efficiently.
• Maintain a high level of organization under pressure.

Skills

Communication skills

Data entry

Organizational skills

Calm under pressure

Job description

Why choose Intelcom and become one of our Operations Customer Service Representatives?

• You thrive on helping others and finding solid solutions as you assist customers and drivers to ensure timely deliveries.
• You’ll work with a variety of people in person, by phone, and email, impressing them with your communication skills.
• You enjoy a fast-paced environment and staying organized to ensure all packages are accounted for and properly handle returns to the Delivery Center.
• You are quick on the computer, enjoy data entry, report production, and working with various systems.
• You remain calm under pressure and can manage different situations effectively.

If this job interests you, send us your application, and we’ll contact you as soon as possible.

Position: Warehouse – Delivery – Customer Excellence – Full Time

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada and our network of independent contractors contribute to Intelcom’s daily operations.

Our goal is simple: In a constantly evolving business sector, we don’t just follow, we get ahead. Alongside innovative services and delivery methods, Intelcom is undergoing a technological transformation where integrating customer experience with logistics technologies is at the core of its evolution.

At Intelcom, we recognize that experience comes in many forms and are committed to fostering a culture that values diversity. We are always seeking talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.

Apply now.

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Customer Service Representative • Canada, British Columbia, Vernon