Operations Customer Service Representative

Intelcom | Dragonfly; Prince George; On-site; CAD 30,000 - 40,000; Part time

Job summary

Join a dynamic team as an Operations Customer Service Representative at a leading logistics company. This entry-level role focuses on ensuring timely deliveries through effective communication and organization, providing opportunities for growth in customer service and logistics.

Responsibilities

• Help customers and drivers resolve issues to ensure delivery success.
• Communicate effectively via in-person, phone, and email interactions.
• Maintain organized records of packages and handle returns.

Job description

Operations Customer Service Representative

Join us as an Operations Customer Service Representative at Intelcom | Dragonfly.

About the Role

This position involves assisting customers and drivers to ensure timely deliveries, working with diverse communication channels, maintaining organization and data accuracy, and managing various situations calmly and efficiently.

Responsibilities

1. Help customers and drivers resolve issues to ensure delivery success.
2. Communicate effectively via in-person, phone, and email interactions.
3. Maintain organized records of packages and handle returns.
4. Utilize multiple systems for data entry and report generation.
5. Manage different situations with composure and professionalism.

Why Join Intelcom?

• Be part of a dynamic team committed to innovation and customer satisfaction.
• Work across Canada with a company valuing diversity and experience.
• Engage in a role that offers growth and development in logistics and customer service.

Additional Details

Type: Part-time, Entry level, in the Transportation, Logistics, Supply Chain industry.

If interested, submit your application, and we will contact you promptly.