Operations Customer Service Representative

Intelcom Courrier Canada INC; Northwestern Ontario; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading last-mile logistics company in Northwestern Ontario is seeking an Operations Customer Service Representative. The ideal candidate will assist customers and drivers, ensuring timely deliveries while managing various situations effectively. Strong communication, organizational skills, and proficiency in data entry are essential. This is a full-time role which offers the opportunity to work in a dynamic team environment.

Qualifications

• Thrive on helping others and finding solutions.
• Quick on the computer with data entry and various systems.
• Enjoy working in a fast-paced environment.

Responsibilities

• Assisting customers and drivers to ensure timely deliveries.
• Managing various situations calmly and efficiently.
• Ensuring all packages are accounted for.

Skills

Customer assistance

Communication skills

Organizational skills

Data entry

Problem-solving

Job description

Operations Customer Service Representative page is loaded

Operations Customer Service Representative

Apply locations Canada, Ontario, Thunder Bay time type Full time posted on Posted Yesterday time left to apply End Date: August 22, 2025 (12 days left to apply) job requisition id JR109018

Ride the next mile with us!

Why choose Intelcom and become one of our Operations Customer Service Representative?

• You thrive on helping others and finding solid solutions to whatever comes up as you are assisting customers and drivers to ensure deliveries are completed on time
• You’ll get to work with a variety of people in-person, by phone and emails wowing them with your communication skills
• You enjoy a fast pace and being organized so that all packages are accounted for and deal with the packages returned to the Delivery Center
• You’re quick on the computer and like data entry, report production and working with a variety of systems
• You’re cool as a cucumber and like to manage different types of situations.

If this job interests you, send us your application and we’ll get in touch with you as soon as possible.

Warehouse – Delivery – Customer Excellence – Full Time

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations.

Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.

At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.

Apply Now.

Two Brands, One Company

Thanks for your interest in Intelcom | Dragonfly – our newly adopted corporate brand. As a Canadian leader in last-mile logistics and parcel delivery, Intelcom is our name in Québec while in the rest of Canada and internationally, we’re Dragonfly.

Click here to learn more about our new identity.

Whether you’re interested in a job at Intelcom or at Dragonfly, it’s from this site that you will make your application. We are growing and looking for dynamic people to join our team. We offer challenging and rewarding career opportunities where you’ll work to achieve our goals… and yours.

If you’re interested, apply today