Operations Customer Service Representative

Intelcom | Dragonfly; Northwestern Ontario; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading last-mile carrier in Ontario is seeking an Operations Customer Service Representative. The role involves assisting customers and drivers to ensure timely deliveries with a focus on communication and organizational skills. Applicants should thrive in a fast-paced environment and enjoy working with data entry and various systems. Opportunities available for both part-time and full-time positions. Apply now!

Qualifications

• Strong ability to assist customers and drivers for timely deliveries.
• Experience with communication via in-person, phone, and emails.
• Organizational skills for managing packages and returns.
• Proficiency in data entry and working with various systems.

Responsibilities

• Assist customers and drivers to ensure timely deliveries.
• Communicate effectively across different channels.
• Account for all packages and handle returns efficiently.
• Perform data entry and generate reports as needed.

Skills

Customer service

Communication skills

Data entry

Organizational skills

Job description

Overview

Ride the next mile with us!

Why choose Intelcom and become one of our Operations Customer Service Representative?

Responsibilities

• You thrive on helping others and finding solid solutions to whatever comes up as you are assisting customers and drivers to ensure deliveries are completed on time
• You’ll get to work with a variety of people in-person, by phone and emails wowing them with your communication skills
• You enjoy a fast pace and being organized so that all packages are accounted for and deal with the packages returned to the Delivery Center
• You’re quick on the computer and like data entry, report production and working with a variety of systems
• You’re cool as a cucumber and like to manage different types of situations.

Apply

If this job interests you, send us your application and we’ll get in touch with you as soon as possible.

Warehouse – Delivery – Customer Excellence – Part Time – Full Time

About Intelcom

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations.

Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.

At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.

Apply Now.