Operations Customer Service Representative

Intelcom | Dragonfly; Grande Prairie; On-site; CAD 35,000 - 50,000; Full time

Job summary

Join a leading last-mile delivery company as an Operations Customer Service Representative. In this entry-level role, you'll assist customers and drivers and ensure timely deliveries while showcasing your communication skills in a fast-paced environment. You'll be organized, able to manage packages effectively, and capable of handling various situations smoothly.

Qualifications

• Efficient in using computer systems for data entry and reporting.
• Strong communication skills for engaging with customers and drivers.
• Ability to remain calm and manage various situations smoothly.

Responsibilities

• Assist customers and drivers to ensure timely deliveries.
• Manage packages and returns in a fast-paced environment.
• Utilize multiple communication channels to resolve issues.

Skills

Communication

Organization

Data Entry

Job description

Operations Customer Service Representative

Join us as an Operations Customer Service Representative at Intelcom | Dragonfly .

About the Role

This role involves assisting customers and drivers to ensure timely deliveries, working with diverse teams via in-person, phone, and email communication, managing packages and returns, and utilizing various systems for data entry and reporting. You should be organized, quick on the computer, and able to handle different situations calmly.

Why Work with Us?

• Help others and resolve issues effectively to ensure delivery success.
• Engage with people through multiple communication channels, showcasing your excellent communication skills.
• Maintain organization in a fast-paced environment, managing packages and returns efficiently.
• Utilize your computer skills for data entry, report creation, and system navigation.
• Remain calm and manage various situations smoothly.

About Intelcom

Intelcom is a leading last-mile delivery company in the e-commerce sector, with a network across Canada. We are committed to innovation, technological transformation, and valuing diversity. With over 60 delivery centers nationwide, we offer numerous opportunities for talented individuals.

Application

If interested, apply now, and we will contact you promptly.

• Seniority Level : Entry level
• Employment Type : Full-time
• Job Function : Other
• Industries : Transportation, Logistics, Supply Chain, Storage

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