Operations Customer Service Representative

Intelcom | Dragonfly; Charlottetown; On-site; CAD 35,000 - 45,000; Full time

Job summary

Join Intelcom | Dragonfly as an Operations Customer Service Representative, where you'll thrive in solving customer needs in a dynamic environment. This role involves assisting with timely deliveries, data management, and engaging with a diverse customer base. With a commitment to health and safety, you will contribute to ensuring packages are handled efficiently across the delivery network.

Qualifications

• Exceptional communication skills to assist customers effectively.
• Experience working in a fast-paced environment.
• Ability to manage varying customer situations.

Responsibilities

• Assist customers and drivers to ensure deliveries are completed on time.
• Manage data entry and reporting of package statuses.
• Communicate with customers via phone, email, and in-person.

Skills

Customer Assistance

Data Entry

Communication Skills

Organizational Skills

Problem-Solving

Job description

Operations Customer Service Representative

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Operations Customer Service Representative

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Ride the next mile with us!

Why choose Intelcom Dragonfly and become one of our Operations Customer Service Representative?

• You thrive on helping others and finding solid solutions to whatever comes up as you are assisting customers and drivers to ensure deliveries are completed on time
• You’ll get to work with a variety of people in-person, by phone and emails with your communication skills
• You enjoy a fast pace environment and being organized so that all packages are accounted for and deal with the packages returned to the Delivery Center
• You’re quick on the computer and like data entry, report production and working with a variety of systems
• You’re good at managing different types of situations.

Ride the next mile with us!

Why choose Intelcom Dragonfly and become one of our Operations Customer Service Representative?

• You thrive on helping others and finding solid solutions to whatever comes up as you are assisting customers and drivers to ensure deliveries are completed on time
• You’ll get to work with a variety of people in-person, by phone and emails with your communication skills
• You enjoy a fast pace environment and being organized so that all packages are accounted for and deal with the packages returned to the Delivery Center
• You’re quick on the computer and like data entry, report production and working with a variety of systems
• You’re good at managing different types of situations.

Experiences

• Working in a warehouse setting with multiple different data systems
• Working where health & safety is a top priority
• Working in a fast but also slow paced environment
• Have worked with multiple people throughout your shift
  
  

Days & times are to be confirmed.

If this job interests you, send us your application and we’ll get in touch with you as soon as possible.

Warehouse – Delivery – Customer Excellence – Part Time – Full Time

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations.

Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.

At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.

Apply Now.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Transportation, Logistics, Supply Chain and Storage

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