Operations Coordinator Toronto, ON, Canada

Travel Edge Group; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading travel agency in Toronto is seeking an Operations Coordinator to support the Operations Manager within the Leisure division. The ideal candidate has 3-5 years of experience in office management or administrative roles, excellent communication skills, and proficiency in Microsoft Office. Responsibilities include managing daily operations, administrative tasks, and stakeholder relations. This role offers an opportunity to thrive in a dynamic environment focused on customer satisfaction and innovation.

Qualifications

• 3-5 years experience in office management or an administrative role.
• Strong relationship-building ability with clients and colleagues.
• Proven ability to learn new technologies and platforms.

Responsibilities

• Assist with daily operational activities.
• Perform administrative tasks like scheduling meetings.
• Manage internal and external stakeholder relations.

Skills

Office management experience

Communication skills

Organizational skills

Microsoft Office proficiency

Time management

Problem-solving

Ability to multitask

Education

Post-secondary education in a related field

Tools

Microsoft Office

Jotform

Smartsheet

Calendly

Job description

Travel Edge Network (TEN) is North America’s Premier Luxury Host Agency, with more than half a billion dollars in annual sales across luxury cruise, air, hotel, and tours. Our broad network of over 450 top luxury advisors, with 85 affiliated agencies representing an additional 425 advisors, serves an affluent and engaged client base that spans the U.S., Canada, and Bermuda. Travel Edge provides travel expertise by combining a luxury sensibility with technological innovation to raise the bar on what travel can deliver for travelers, advisors, and partners. With a focus on customer satisfaction, innovation, and sustainable travel practices, we aim to redefine the way people explore the world.

Job Description :

The Operations Coordinator will report to the Operations Manager within our Leisure division and will be responsible for supporting activities within the Travel Edge Network (TEN) division. The Operations team supports the business through managing and optimizing the details that keep the organization running smoothly.

Responsibilities :

1. Assist with the management of daily operational activities.
2. Perform administrative tasks, such as saving documents, forwarding emails, scheduling meetings, etc.
3. Arrange and assist with the onboarding and / or offboarding of clients.
4. Assist with project management by creating assignments, tracking progress, and resolving issues.
5. Manage internal and external stakeholder relations.
6. Prepare and maintain operations documents and reports.
7. Support the advisor service network with intelligence gathering efforts; including surveys, focus groups, etc.
8. Create and maintain intranet support material (content and redesign).
9. Manage and administer TEN accounts with external suppliers’ online portals.
10. Manage and administer internal tools and platforms such as Jotform, Smartsheet, Calendly, etc.
11. Collect data and maintain accurate company or departmental records.
12. Assist with the maintenance of data within the Travel Edge Hotel Catalog.
13. Provide staff with the necessary support and resources to effectively do their jobs to the best of their abilities.
14. Liaise with clients and relevant corporate personnel at all levels.
15. Other responsibilities as required by the business.

Key Attributes & Qualifications :

• 3-5 years experience in office management or an administrative role in a corporate environment.
• Excellent verbal and written communication skills.
• Able to build and maintain lasting relationships with employees, clients, and other corporate departments.
• Excellent organizational and time management skills.
• Proficiency in Microsoft Office.
• Ability to multitask and prioritize.
• Self-starter with strong problem-solving skills.
• Proven ability to learn new technologies and platforms.
• Ability to work efficiently with minimal supervision.
• Knowledge of travel industry an asset.
• Post-secondary education in a related field.
• Solid analytical and problem-solving abilities.
• Project Management skills an asset.

Cultural Fit :

• Thrives working in a technology and KPI driven organization.
• Able to thrive in an entrepreneurial environment.
• Highly functional in a fast-paced, constantly changing workplace - building plans through iterations from learning on what’s working and not working.
• Ability to build trust and work through conflict both upwards and downward.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.

We thank all candidates for their interest; however, only those selected for an interview will be contacted.

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