Operations Coordinator (Respawn Studios)

Electronic Arts; Vancouver; Hybrid; CAD 65,000 - 90,000; Full time

Job summary

Electronic Arts, based in Vancouver, is seeking an organized Operations Coordinator to optimize outsourcing workflows across game development teams. You will connect Production with Legal, IT, Finance, and Service Delivery to ensure contracts, work orders, and invoicing run smoothly.

The role emphasizes collaboration, process improvement, and timely onboarding/offboarding of vendor personnel within a hybrid studio environment.

Qualifications

• 2–4 years of operational, administrative, or project coordination experience within video game development, entertainment, software, or technology industries.
• Familiarity with contract lifecycle management, purchase order generation, invoice processing, and financial approval workflows.
• Cross-functional coordination with Production, Legal, IT, Finance, and external vendor partners.
• Experience using enterprise management, task-tracking, and procurement tools (Jira, Confluence, Airtable, SAP, or similar).
• Strong written and verbal communication, exceptional attention to detail, and ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Contract & Work Order Execution: route, track, and process outsourcing contracts and SOWs through internal review pipelines.
• Invoice & Payment Management: oversee invoice approval and payment workflow with central Finance and Accounts Payable.
• Cross-Functional Routing: serve as the primary contact for resolving bottlenecks during vendor contracting and financial approvals.
• Service Delivery Partnership: collaborate with the Respawn Studios Service Delivery Lead for onboarding/offboarding external vendor personnel.
• IT Environment & Permissions Setup: manage hardware, software licenses, network access, and permissions for external vendor teams.
• Operational Process Automation & Reporting: align with the Program Manager to establish SOPs, implement dashboards, and proactive alerts.
• Continuous Improvement: identify friction points in vendor workflows and propose scalable process-driven improvements.

Skills

Cross-Functional Coordination

Communication

Organizational Skills

Attention to Detail

Vendor & Financial Operations

Tools

Jira

Confluence

Airtable

SAP

Job description

Role ID

216114

Worker Type

Regular Employee

Studio/Department

Work Model

Hybrid

Description & Requirements

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

Operations Coordinator – Respawn Studios

Job Title: Operations Coordinator Location: Vancouver, BC (Great Northern Way) / Hybrid Organization: Respawn Entertainment (Electronic Arts) Reports To: Head of Operations, Respawn Studios

Role Overview

Respawn Entertainment is seeking an organized, proactive, and detail-oriented Operations Coordinator to join our Studio Operations team. Reporting directly to the Head of Operations, you will play a critical role in optimizing our outsourcing and external vendor operational workflows across game development teams.

In this role, you will act as the operational bridge connecting Game Team Production with internal central partners—including Legal, IT, Finance, and Service Delivery—ensuring that vendor contracts, work orders, IT environment setups, and invoice processing run seamlessly and efficiently.

Key Responsibilities

Contract & Work Order Execution: Partner with Game Team Production to route, track, and process new outsourcing vendor contracts and statements of work (SOWs) through internal Legal, IT, and Finance review pipelines.

Invoice & Payment Management: Oversee the invoice approval and payment workflow, working closely with central Finance and Accounts Payable to ensure timely processing and accurate tracking against project purchase orders.

Cross-Functional Routing: Serve as the primary point of contact for resolving bottlenecks during vendor contracting and financial approval cycles.

Service Delivery Partnership: Collaborate directly with the Respawn Studios Service Delivery Lead to ensure timely onboarding and offboarding of external vendor personnel.

IT Environment & Permissions Setup: Facilitate accurate provision and de-provisioning of hardware, software licenses, network access, and studio permissions for external vendor teams based on production schedules.

3. Operational Process Automation & Reporting

Program Management Alignment: Partner with the Respawn Studios Program Manager to establish and maintain streamlined operating procedures for vendor management.

Automated Reporting & Alerts: Help implement automated monitoring systems, tracking dashboards, and proactive alerts to ensure critical milestones—such as contract renewals, work order expirations, and invoice deadlines—are completed on time.

Continuous Operational Improvement: Identify friction points in current vendor workflows and propose scalable, process-driven improvements to support studio growth and multi-project development demands.

Qualifications

Experience: 2–4 years of operational, administrative, or project coordination experience within video game development, entertainment, software, or technology industries.

Vendor & Financial Operations: Familiarity with contract lifecycle management, purchase order generation, invoice processing, and financial approval workflows.

Cross-Functional Coordination: Proven ability to work effectively with diverse teams across Production, Legal, IT, Finance, and external vendor partners.

Tool & System Proficiency: Experience using enterprise management, task-tracking, and procurement tools (e.g., Jira, Confluence, Airtable, SAP, or similar financial/procurement platforms).

Communication & Organization: Strong written and verbal communication skills, exceptional attention to detail, and the ability to manage multiple competing priorities in a fast-paced environment.

Preferred Qualifications

Experience working within AAA game studio operations or centralized production support environments.

Basic understanding of IT permissions, asset management, and vendor onboarding compliance frameworks.

Experience setting up automated tracking dashboards or operational reporting tools.

Pay Transparency - North America

COMPENSATION AND BENEFITS

The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs).

PAY RANGES

Pay is just one part of the overall compensation at EA.

For Canada, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full-time employees. Certain roles may also be eligible for bonus and other incentive programs.

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.