Operations Coordinator, Public Safety

Socket.dev; Vancouver; On-site; CAD 58,000 - 65,000; Full time

Job summary

The Pacific National Exhibition (PNE) is seeking an Operations Coordinator, Public Safety to support the Public Safety and Operations teams. This full-time role involves coordinating staffing, onboarding, training, and documentation for events at Hastings Park.

You will manage scheduling using Shiftboard and Excel, handle payroll processes, maintain records, and ensure compliance with collective agreements.

Qualifications

• Minimum two years scheduling experience.
• Experience in a unionized environment is an asset.
• Experience scheduling high volumes of employees and events.
• Ability to build strong working relationships with colleagues, subordinates, and external stakeholders.
• Ability to work independently under pressure while managing multiple projects.
• Excellent planning, organization, and communication skills.
• Willingness to work evenings and weekends as required.
• Must pass a Criminal Record Check.

Responsibilities

• Provide administrative support to Public Safety, including records management, filing systems, reporting, and documentation.
• Coordinate staffing, scheduling, onboarding, training coordination, and employee communications.
• Develop and distribute event staffing schedules using Shiftboard and Excel, ensuring compliance with licensing and collective agreements.
• Coordinate staffing needs, employee availability, shift postings, and coverage for vacancies and events.
• Maintain employee records in Shiftboard, including profiles and workforce data.
• Process payroll and timesheets, including approvals and adjustments.
• Create and maintain work orders and event-related records in ERP and scheduling systems.
• Track and administer certifications and licences, ensuring timely renewals.

Skills

Scheduling

Computer skills

Communication

Stakeholder management

Team coordination

Tools

Shiftboard

Excel

Job description

Job Description

Operations Coordinator, Public SafetyFull-Time; PermanentDate Posted: July 7, 2026

Who we are…

The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 116-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams: the 15 day annual summer Fair which averages more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events. In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences.

At the PNE, we strive to create an environment that reflects our organization’s core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to “Deliver Memorable Experiences” for all who interact with the PNE whether it is our guests, our employees or the community.

We are seeking a highly motivated and enthusiastic individual that has a passion for the events industry and the Pacific National Exhibition (PNE). The Operations Coordinator, Public Safety will work under the direction of the Manager, Public Safety and provide direct administrative and operational support to the Public Safety and Operations team.

Why join our Team?

• Exhilaratingand fun-lovingculture
• Flexible workenvironment
• Opportunity for free or discountedticketsto shows, events, sports games, and much more
• Staff discounts forPlayland, The Fair, and Fright Nights, as well as all PNE Food Stands
• Competitive compensation package
• Opportunity to create lasting memories and friendships!

What will you do this year?

• Provide comprehensive administrative support to the Public Safety department, including records management, filing systems, reporting, and departmental documentation.
• Support seasonal recruitment, hiring, onboarding, training coordination, and employee communications.
• Develop, maintain, and distribute event staffing schedules using Shiftboard and Excel, ensuring compliance with staffing requirements, licensing requirements, seniority provisions, and applicable Collective Agreements.
• Coordinate staffing needs, employee availability, shift postings, schedule changes, and operational coverage for vacancies, call-outs, and special events.
• Maintain employee records in Shiftboard, including profiles, workforce data, department structures, and event schedules.
• Process payroll and timesheets, including payroll approvals, adjustments, discrepancy resolution, and compliance with payroll deadlines.
• Create and maintain work orders and event-related records within the PNE's ERP and scheduling systems.
• Track and administer employee certifications and licences, including BST, AST, and other departmental requirements, ensuring timely renewals and compliance.
• Oversee the deployment, tracking, and maintenance of departmental equipment, including radios, metal detectors, and event credentials.
• Assist with the interpretation and application of departmental policies, procedures, and Collective Agreements.
• Coordinate assigned events, support special projects, and provide ongoing administrative support to Public Safety leadership.
• Foster a positive department culture that supports operational excellence, employee engagement, and continuous improvement.
• Perform other related duties as assigned.

What else?

• A minimum of two (2) years of scheduling experience, along with strong proficiency in computer applications.
• Prior experience working within a unionized environment is considered an asset.
• Previous experience scheduling high volumes of employees and events.
• Proven ability to build and maintain effective working relationships with colleagues, subordinates, and external stakeholders.
• Capable of working independently under pressure while managing multiple diverse projects simultaneously.
• Exceptional skills in planning, organization, communication, and administration.
• Comfortable and effective in a fast-paced, high-energy work environment.
• Flexibility to work a dynamic, event-driven schedule, including evenings and weekends as required.
• Candidates must successfully pass a Criminal Record Check.

Who are you?

• Organized
• Methodical
• Proactive
• Skillful communicator
• Critical thinker
• Committed to striving for excellence

Additional Information

The PNE's compensation offerings are in alignment with a pay-for-performance pay philosophy that recognizes individual, and teamwork performance. The role is a permanent, full-time position with a typical salary range of $58,000 - $65,000 per annum.The starting salary will be based on the successful candidate’s competencies, including but not limited to knowledge, skills, experience, and internal pay structures. As a part of the PNE's total compensation package, this position may be eligible for other benefits subject to program eligibility requirements.

The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age. If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at [e-mail].