Operations Coordinator I- Interpreter Services

Job Summary:
Schedule: Monday to Friday 8:30 AM - 5 PM
Assessing and coordinating the needs of non-English speaking and hearing impaired inpatients, and taking a proactive role in the efficient operation of the department.
* Accepting requests for interpretation from a variety of sources and prioritizing as appropriate
* Coordinating interpreter schedules and liaising between the care team and interpreters
* Maintains complete and accurate written and computerized records of services rendered and statistics of all patient and family encounters.
* Identifies and executes on opportunities to increase productivity and effectiveness of operations
* Maintains an environment that promotes collaborative work relationships and aids the Interpreter team as needed.
* Coordinates with contracted agencies and vendors to secure resources and schedule interpretation services to meet patient needs
* Oversees interpreter on wheel program, including inventory, maintenance, and staff education.
* Supports the manager in monitoring expenses, processing invoices, timekeeping, and payroll.
* Coordinates quality control and improvement efforts to ensure interpreter services are meeting the needs of our patient population.
* Support the manager in collecting information for annual reporting
* Leads new programs and maintains existing programs that enhance access for patients with language and communication needs.
* Work toward ensuring care teams are equipped with the education necessary to provide culturally and linguistically appropriate services (CLAS) to improve the quality of services and achieve health equity.
* Scheduling and timekeeping
* Assist the manager with project coordination work
* Other duties as assigned.

Education
Bachelor's degree or Equivalent preferred, and a Related Field of Study preferred

Can this role accept experience instead of a degree?
Yes

Experience

* 2-4 years of progressive experience in a hospital setting.

* Fast pace and demanding environment.

* Frequent interruptions and a small office setting.

Fluency in English and Spanish (both written and verbal) or another language

* Skilled at project coordination

* Excellent time management skills with the ability to organize and manage multiple competing priorities.

* Outstanding problem-solving skills, with independent resolution of most problems and challenges encountered.

* Excellent customer service and service excellence skills.

* Excellent communication skills, written and verbal.

* Ability to administer IT systems creatively and effectively (e.g., Epic, Kronos, reporting, etc.).

* Proficient in Microsoft Office (Outlook, work, excel, PowerPoint)

* Staff adheres to all I C.A.R.E. Standards

Physical Requirements

Standing Occasionally (3-33%)

Walking Occasionally (3-33%)

Sitting Constantly (67-100%)

Lifting Occasionally (3-33%) 20lbs - 50lbs

Carrying Occasionally (3-33%) 20lbs - 50lbs

Pushing Rarely (Less than 2%)

Pulling Rarely (Less than 2%)

Climbing Rarely (Less than 2%)

Balancing Occasionally (3-33%)

Stooping Occasionally (3-33%)

Kneeling Rarely (Less than 2%)

Crouching Rarely (Less than 2%)

Crawling Rarely (Less than 2%)

Reaching Occasionally (3-33%)

Gross Manipulation (Handling) Constantly (67-100%)

Fine Manipulation (Fingering) Frequently (34-66%)

Feeling Constantly (67-100%)

Foot Use Rarely (Less than 2%)

Vision - Far Constantly (67-100%)

Vision - Near Constantly (67-100%)

Talking Constantly (67-100%)

Hearing Constantly (67-100%)

Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.