Operations Coordinator (Bilingual)

INNOCEAN Canada; Toronto; On-site; CAD 50,000 - 55,000; Full time

Job summary

A global full-service advertising agency is looking for a Bilingual Operations Coordinator in Toronto. The ideal candidate will manage vendor relations, coordinate travel, and streamline office operations. Bilingual proficiency in Korean or French is preferred, alongside relevant experience in office administration. This role emphasizes collaboration, attention to detail, and a commitment to a positive team culture.

Benefits

Flexible hybrid work setup

Generous time off

Comprehensive benefits package

Coaching and mentorship programs

Qualifications

• 6-12 months experience in an Office Operations role.
• Proficiency in Korean or French for business communications.
• Experience generating reports from HRIS or spreadsheets.

Responsibilities

• Serve as the primary point of contact for vendor communications.
• Coordinate staff travel arrangements.
• Keep operational records accurate and up to date.

Skills

Bilingualism (Korean or French)

Operations Management

Customer Service

Vendor Management

Organizational Skills

Education

Relevant education (Diploma or Degree)

Tools

HRIS systems

Spreadsheets

Job description

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We're on the lookout for an exceptional Bilingual Operations Coordinator with a keen interest in Office Administration to join our team at our Toronto office!

If you're ready to level up and eager to be part of a leading global full-service advertising agency that’s all about high-caliber work, then you're exactly who we're looking for!

This opportunity is for someone who's not just a team player but a proud representative of our space and agency. We’re looking for a candidate who brings a multicultural perspective and is bilingual in Korean or French, reflecting the global audiences we engage with.

Your mission? Continuously maintain an environment that not only runs smoothly and efficiently but also fosters a culture of collaboration, innovation, and business success. And yes, you'll also help us manage operations, ensuring everyone is well taken care of for all the great work we do!

Sound like you? Sound like fun? We invite you to read on…

The Role :

As an Explorer you’ll exemplify our values : ambition, curiosity, courage, and integrity.

You will be the primary liaison for colleagues, offering seamless support.

In this pivotal role, you'll also be at the forefront of streamlining office operations, ensuring everything runs smoothly and efficiently. Your responsibilities will include managing negotiations, handling vendor relations, and maintaining oversight on operational elements across the board.

If you're ready to tackle these challenges head-on and make a meaningful impact, start exploring a career with INNOCEAN Worldwide.

What your typical day will look like :

• Serve as the primary point of contact for all vendor communications including leases, insurance, printer services, cleaning companies, the property manager, beverage suppliers, and others
• Coordinate staff travel arrangements, ensuring smooth, cost-effective and timely travel planning
• Be the first point of contact to respond to employees’ requests and questions, facilitation and support as required
• Keep operations records accurate and up to date across our systems
• Work with People and Finance teams on invoicing, data verification, processing and audits
• Monitor and maintain office space organization and cleanliness, including but not limited to workstations, kitchen, boardrooms, mailroom, supply rooms and others
• Negotiate contracts, manage service agreements, and ensure that all vendor deliverables meet quality and timeline expectations
• Report on updates, metrics, review trends and make recommendations to enhance offerings at renewals
• Support People Team in logistical arrangements for onboarding, filing documents, leasing, liaison activities and parking arrangements
• Back-up for reception as needed

The Knowledge and Experience you bring :

Relevant education and 6-12 months experience in a Office Operations role

Bilingualism is required - Korean proficiency preferred (or alternatively French) business level oral and written communications.

Technologically proficient with an ability to learn new software and platforms

Experience generating reports from HRIS and / or spreadsheets

Demonstrate problem solving skills

Demonstrates initiative and ability to be agile in responding to needs as they arise

Ability to build constructive, friendly professional relationships and networks.

Ability to manage multiple priorities, and high attention to detail

Exceptional customer service orientation as well as the ability to work independently, as required

Superior organizational skills and follow-through on deliverables

Excellent verbal and written communication skills

Proven experience in an operations management role or similar, with a strong emphasis on vendor management, office administration, and support services

First Aid certification is an asset but not required

The Skills and Qualities that make you stand out :

You are early in your career, with relevant education and / or some experience in dynamic operations, eager to put your growth mindset to work and accelerate your career

You are a person of integrity through and through

You’re incredibly professional and detail-oriented but you never lose your people-first mindset, you’re focused on creating a positive and inclusive culture for creative high-performers

You are operations and program delivery driven, using excellent organizational and time management skills to collaboratively help us move projects forward

You’re a natural relationship builder with the ability to connect with people at all levels, listen, and build trust

You are a team player who demonstrates active participation, flexibility, and a commitment to the success of the team as a whole.

You are a strong and clear communicator who keeps the appropriate stakeholders informed

You can manage multiple tasks, prioritize responsibilities, and maintain detailed records in a dynamic fast-paced environment.

Above all, you’re naturally curious, ambitious, optimistic, and an all around good human!!

What you’ll love about working at INNOCEAN Canada :

People-first and Inclusive of all – we’re proud to be recognized by ‘Great Places to Work’ - four years in a row and counting – overall, as well as for youth, inclusion, and as a Best Place to Work for Women.

Flexible hybrid work set up, with an awesome space at King Street West for collaboration and team get-togethers.

Generous time off plus an end of year winter break equals time well taken; our people also get extra days off when they reach key work milestones!

Your Wellbeing is all-important. Our comprehensive plan covers insurance must-haves and nice to haves from full benefits coverage and flex spending account for additional $$$, to RRSP’s confidential individual counseling, and paid personal days for you to take care of you.

Coaching and mentorship in your day-to-day to fuel your growth.

INNOCEAN Canada is an equal opportunity employer that is committed to diversity, inclusion, and teamwork. We encourage all qualified applicants to inquire below. Any disability-related needs will be accommodated throughout the recruitment process.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Administrative and Customer Service

Industries

Advertising Services

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