Operations Coordinator

ABOUT HERSCHEL SUPPLY

Welcome to Herschel Supply, where we make quality products for a lifetime of better journeys. Designed with timeless form and intuitive function in Vancouver, Canada, every piece is backed by our signature warranty for wherever you’re going next.

Since 2009, we’ve never stopped taking risks. We’re constantly innovating, growing our community and heading on new journeys.

Putting yourself out there isn’t easy. It means stepping outside of your comfort zone and trying something new. Inspiring others to take that leap is what we live for.

So, come along for the ride, get inspired and Put Yourself Out There.

ABOUT YOUR NEW ROLE

As Operations Coordinator, you will play a key role in facilitating the flow of product and ensuring inventory accuracy across our third-party logistics (3PL) network. This position serves as a central point of coordination between internal teams and external partners to support day-to-day operational requirements. Working as part of the HQ Logistics & Distribution team, you will collaborate cross-functionally with departments including Sales, Ecommerce, Product, Marketing, Retail, and Finance to support both domestic and international logistics objectives, procedures, and reporting activities. Reporting to the Manager, Distribution, this position is based at our Vancouver HQ.

A DAY IN THE LIFE

Our workplace is dynamic, supportive and entrepreneurial in spirit, and we pride ourselves in being a collaborative, open-minded and imaginative team.

On a day-to-day basis, the OC will:

• Maintain and update shipment tracking documentation, ensuring all logistics records are well-organized, accurate, and easily accessible.
• Provide timely updates to the Sales Operations team regarding key developments such as shipment timelines, inventory shortages or overages, and other critical changes.
• Partner with local and global operations teams, as well as international warehouse partners, to ensure prompt receipt of inbound shipments and clear communication of related details.
• Identify and resolve inventory-related issues promptly, liaising with Operations, Product, and Global 3PL teams as needed.
• Support inventory management activities across all locations, including North American and international warehouses - inclusive of year-end physical inventory & cycle count processes.
• Oversee the accuracy of inbound receiving and inventory transactions, working with internal stakeholders and external partners to investigate and reconcile discrepancies.
• Accurately execute receipt, adjustment, and stock transfer transactions within ERP as needed.
• Support the management of logistics activities for Salesman Samples, coordinating efforts between Product, Sales, and Factory teams to deliver samples to sales reps and partners.
• Support e-commerce operations by reviewing and resolving order issues in the ERP as needed.
• Proactively identify and implement process improvements to enhance operational efficiency and support customer service excellence.
• Collaborate effectively with cross-functional teams within the broader Operations department.

ABOUT YOU

• Previous experience in Operations or a relevant supply chain role is an asset.
• Post-secondary degree or diploma preferred (logistics/supply chain management related).
• Enterprise Resource Planning (ERP), Sales platform (B2B, Shopify), Warehouse Management (WMS) experience is an asset.
• Intermediate knowledge of MS Excel required.
• Excellent oral and written communication skills.
• Ability to locate and organize key data into streamlined and informative reports for internal and external parties.
• Strong, problem-solving, organizational and analytical skills; ability to work effectively under time constraints and deliver results by critical deadlines.
• Must be highly detail oriented with the ability to fulfill responsibilities with minimal supervision.
• Ability to work in a collaborative team-based environment.

YOUR JOURNEY WITH HERSCHEL SUPPLY

The annual salary for this role falls within the range of $50,000 - $60,000 CAD. In addition to base salary, here are just a few of the additional perks we offer to our valued team members as part of our comprehensive total compensation package:

• Health benefits
• Competitive vacation policy
• Maternity leave top-up for birthing and non-birthing parents
• Employee assistance program
• Professional development subsidy
• Product discount and giveaways
• Free fruit, snacks & hot and cold beverages
• Weekly happy hour
• A dog friendly office
• Various fun events throughout the year

DIVERSITY, EQUITY & INCLUSION AT HERSCHEL SUPPLY

We’re committed to creating a workspace that is safe, secure, inclusive and enjoyable for all. At Herschel Supply, we are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion.