Operations Coordinator

Travel Edge Network; Toronto; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading company in the luxury travel sector is seeking an Operations Coordinator to support their Leisure division. The role involves managing daily operations, performing administrative tasks, and supporting project management efforts. Ideal candidates will possess strong organizational skills, proficiency in Microsoft Office, and experience in a corporate environment. This position offers an opportunity to thrive in a fast-paced and innovative setting focused on customer satisfaction and sustainable practices.

Qualifications

• 3-5 years experience in office management or administrative role.
• Ability to work efficiently with minimal supervision.
• Knowledge of travel industry is an asset.

Responsibilities

• Assist with daily operational activities and administrative tasks.
• Manage stakeholder relations and prepare operations documents.
• Support the advisor service network with intelligence gathering.

Skills

Communication

Organizational Skills

Problem-Solving

Time Management

Relationship Management

Education

Post-secondary education in a related field

Tools

Microsoft Office

Smartsheet

Calendly

Jotform

Job description

Travel Edge Network (TEN) is North America’s Premier Luxury Host Agency, with more than half a billion dollars in annual sales across luxury cruise, air, hotel, and tours. Our broad network of over 450 top luxury advisors, with 85 affiliated agencies representing an additional 425 advisors, serves an affluent and engaged client base that spans the U.S., Canada, and Bermuda. Travel Edge provides travel expertise by combining a luxury sensibility with technological innovation to raise the bar on what travel can deliver for travelers, advisors, and partners. With a focus on customer satisfaction, innovation, and sustainable travel practices, we aim to redefine the way people explore the world.

Job Description:

The Operations Coordinator will report to the Operations Manager within our Leisure division and will be responsible for supporting activities within the Travel Edge Network (TEN) division. The Operations team supports the business through managing and optimizing the details that keep the organization running smoothly.

Responsibilities:

• Assist with the management of daily operational activities.
• Perform administrative tasks, such as saving documents, forwarding emails, scheduling meetings, etc.
• Arrange and assist with the onboarding and/or offboarding of clients.
• Assist with project management by creating assignments, tracking progress, and resolving issues.
• Manage internal and external stakeholder relations.
• Prepare and maintain operations documents and reports.
• Support the advisor service network with intelligence gathering efforts; including surveys, focus groups, etc.
• Create and maintain intranet support material (content and redesign).
• Manage and administer TEN accounts with external suppliers’ online portals.
• Manage and administer internal tools and platforms such as Jotform, Smartsheet, Calendly, etc.
• Collect data and maintain accurate company or departmental records.
• Assist with the maintenance of data within the Travel Edge Hotel Catalog
• Providing staff with the necessary support and resources to effectively do their jobs to the best of their abilities.
• Liaise with clients and relevant corporate personnel at all levels.
• Other responsibilities as required by the business

Key Attributes: & Qualifications:

• 3-5 years experience in office management or an administrative role in a corporate environment.
• Excellent verbal and written communication skills.
• Able to build and maintain lasting relationships with employees, clients, and other corporate departments.
• Excellent organizational and time management skills.
• Proficiency in Microsoft Office.
• Ability to multitask and prioritize.
• Self-starter with strong problem-solving skills.
• Proven ability to learn new technologies and platforms.
• Ability to work efficiently with minimal supervision.
• Knowledge of travel industry an asset.
• Post-secondary education in a related field.
• Solid analytical and problem-solving abilities.
• Project Management skills an asset.

Cultural Fit:

• Thrives working in a technology and KPI driven organization.
• Able to thrive in an entrepreneurial environment.
• Highly functional in a fast paced, constantly changing workplace - building plans through iterations from learning on what’s working and not working.
• Ability to build trust and work through conflict both upwards and downward.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.

We thank all candidates for their interest however only those selected for an interview will be contacted.

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