Operations Coordinator

TechAlliance of Southwestern Ontario, London Economic Development Corporation; London; On-site; CAD 37,000 - 50,000; Full time

Benefits offered by this job

Canada Life benefits

Job summary

Canada Life in London, Ontario is seeking an Operations Coordinator to manage daily administrative tasks and ensure high service levels for FSC clients. You will be the first contact at reception, handle mail, provide office support, and schedule meetings with Financial Service Representatives.

Ideal candidates bring Operations/Sales Support experience in financial services, post-secondary education, and strong communication.

Qualifications

• Bilingualism (French and English) is an asset.
• Experience in Operations or Sales Support within Financial Services or Insurance.
• Post-secondary education required.
• IFIC Mutual Fund or Canadian Securities Course and/or LLQP licensing is an asset.
• Salesforce and OnBase knowledge considered an asset.
• Strong organizational and multitasking abilities.
• Ability to work under pressure and meet deadlines.

Responsibilities

• First point of contact for customers at reception and via email/mail; triage requests.
• Provide outgoing mail and courier support to the FSC.
• Provide general in-office and business support to the FSC.
• Schedule client meetings with FSC Financial Service Representatives.
• Welcome calls to new mutual fund clients.
• Perform mail merges and file transfers for new clients.
• Provide administrative support to local team and office operations.
• Prepare basic management reports as required.
• Support servicing activities, update client accounts, and process requests.
• Support compliance measures and assist sales with activity management.
• Contribute to executing business plans.

Skills

Operations support

Sales support

Customer service

Communication skills

Organizational skills

Cross-functional collaboration

Education

Post-secondary education required

IFIC/CSCS and/or LLQP licensing (asset)

Tools

Salesforce

OnBase

Job description

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We are hiring an Operations Coordinator in London, Ontario.

Reporting to the Sales Support Manager, Financial Solutions Centre (FSC), the Operations Coordinator role ensures all regular daily administrative functions are accomplished to meet a high service level for FSC clients.

What you will do:

• First point of contact for business with customers at reception through general email, Canada Post mail and courier; triage incoming requests
• Provide outgoing mail & courier support to the FSC
• Provide general in-office support and business support to the FSC (Multi-Functional Devices, supplies, troubleshooting, forms, inquiries, etc.)
• Schedule client meetings with FSC Financial Service Representatives (FSR’s)
• Welcome calls to new mutual fund clients
• Perform periodic mail merges and file transfers to support new clients to the FSC
• Provides administrative support duties to local team, including general office and premise responsibilities
• Perform basic reporting for management and team as required
• Share ideas in the spirit of continuous improvement and input into initiatives
• Provide support of servicing activities for client accounts, including updating account information, assigning financial and non-financial requests, quality control, responding to service requests, follow up and adjustments.
• Support office compliance measures as required
• Proactively support sales with activity management and supporting key sales functions within the sales roles
• Support the execution of business plans

What you will bring:

• Bilingualism (French and English) is considered an asset
• Operations or Sales Support related experience within Financial Services or Insurance Industry
• Post-secondary education required
• IFIC Mutual Fund or Canadian Securities Course and/or LLQP Insurance licensing is considered an asset
• Salesforce and OnBase knowledge considered an asset
• Understanding the operation of a sales organization
• Critical thinking skills with an aptitude for new ways of working
• Skilled at building strong, collaborative relationships with multiple business partners across the region and country
• Strong passion for working in a high performance, fast-paced sales environment
• Ability to work well within a diverse team environment as well as a strong ability to work well independently
• Self-starter who has the ability to be nimble andchange direction when needed
• Strong organizational skills, with the ability to juggle multiple priorities and meet deadlines
• Strong written, verbal and virtual communication skills
• Work with the team to ensure all roles are clear on how to put “the customer at the centre of what we do”
• Ability to succeed and work well under pressure
• Ability to adapt in an ever-changing business environment
• Ability to prioritize activities to drive highest business impact

The base salary for this position is between $36,900 - $49,800 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’reunited by a shared purpose: to improve the financial,physicaland mental well-beingof Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’relooking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers,communitiesand each other.Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annuallytowardseducation reimbursement.
• Health & Wellness:Flexible health and dental benefits,plus a $5,000 mental health benefit to support your well-being.
• Time Off:In addition to regular vacation andpersonal days,we support communityinvolvement with avolunteer day.
• Financial Security:Company-matching pension plan,share ownership program andadditionalinvestment options.
• Rewards and Recognition:Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis onCommunity:We provide aworkplace whereemployeesfeel connected and supported throughEmployee Resource Groups (ERGs),mentorshipprograms,socialclubsandevents.

We’recommitted to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [e-mail]. All information provided will be handledin accordance withapplicable laws and Canada Life policies.

Canada Lifewould like to thank all applicants, however only those who qualify for an interview will be contacted.

#LI-Hybrid

Requisition ID: 6768

Category: Customer Service and Administration

Location: London, ON, CA

Date: Aug 14, 2026