Operations Coordinator

SPLICE Software; Calgary; Hybrid; CAD 50,000 - 80,000; Full time

Job summary

An innovative firm seeks an Operations Coordinator to join their dynamic team. In this role, you will leverage your data analysis skills to enhance campaign operations and drive impactful results. You will be responsible for managing campaign workflows, analyzing data for insights, and collaborating with various teams to optimize processes. This position offers an exciting opportunity to grow within a supportive culture that values creativity and teamwork. Join a company recognized for its commitment to employee satisfaction and help shape the future of customer engagement through data-driven solutions.

Qualifications

• Strong foundation in data analysis and campaign/program configuration.
• Ability to turn data into insights and optimize workflows.

Responsibilities

• Oversee campaign execution and ensure quality control.
• Analyze client data for segmentation and testing recommendations.
• Collaborate with teams to improve operational tasks.

Skills

Data Analysis

Campaign Configuration

Project Management

Data Management

Microsoft Office Suite

Linux/Unix Commands

SQL Queries

Interpersonal Communication

Attention to Detail

Team Collaboration

Job description

Job Type: Permanent, Full-time

Location: Calgary Corporate Office/Hybrid

Start Date: May 1, 2025

Application Deadline: April 21, 2025

Who we are:

SPLICE Software believes in connections. We enable our clients to connect with their customers, we stay connected to the industries we serve, and—most importantly—we operate our company with a focus on keeping our team members—aka "SPLICErs"—connected; to each other, to our executive team, and their work.

We "pulse check" frequently, measure what matters, and catch people doing what's right and celebrate wins. It's what's gotten us recognized as one of Alberta's Best Workplaces. Together, we passionately serve our clients while we continue to perfect our craft.

If that sounds like a culture in which you'd thrive, our company is seeking an energetic new SPLICEr to join the team as our Operations Coordinator.

Who you are:

You are an energetic person with a strong foundation in data analysis and campaign/program configuration, but who is eager to learn more and grow in your career and skills. You thrive on turning data into insights and enjoy the challenge of optimizing workflows and improving processes to drive results.

While we are seeking the ideal person as described below, we at SPLICE believe that skills can be taught, but the right attitude and energy is essential to success. SPLICErs are a unique breed, and we love to find strong performers who fit our culture and help them grow into the perfect fit for their current roles and beyond.

Role and Responsibilities Include:

1. Campaign Operation Support - Oversee and manage campaign execution, ensuring smooth operations and quality control
2. Accurately track campaign workflows and tasks
3. Assist Client Success Team and our Clients in the effective use of our secure platform
4. Data profiling and analytics of current client data for data segmentation / testing recommendations
5. Data processing for client programs and campaigns and ad-hoc reporting when necessary
6. Analyze existing programs and present results
7. Review sentiment analysis and other related results to help support analytics and clients
8. Develop/utilize existing technology / proprietary software to improve / support existing operational tasks and analytics
9. Research, analyze, and potentially implement further best practices for industry AI-related items
10. Quality assurance for SPLICE assets including audio files and management of server setups for campaigns.
11. Documentation of expected results for all campaign types (results-based) and related processes
12. Work cross-functionally with the other teams

Requirements

Skills and Experience Expected:

1. Project management experience
2. Data management experience
3. Ability to think creatively about data and the best ways to present findings
4. Proficiency with Microsoft Office Suite
5. Familiar with basic Linux/Unix command line commands
6. Familiar with basic SQL queries and SQL modification queries
7. Strong interpersonal communications skills
8. Ability to take responsibility for a task and demonstrate a "can do" attitude
9. Great attention to detail
10. Ability to operate with little or no supervision
11. Comfortable working in a team environment with a dynamic pace.
12. Commitment to SPLICE core values.

Expectations of All SPLICE Employees:

1. Participate in new business development as required
2. Participate in new product development
3. Assist in the evaluation of the effectiveness of internal and external communication and workflow procedures
4. Provide internal technical support as required
5. Participate in the development of new project proposals
6. Represent the company at various business meetings to promote the company
7. Promote positive relations with partners, vendors, distributors and shareholders
8. Recommend and administer policies and procedures to enhance operations
9. Participate in establishing and implementing short-and long-range department goals, objectives, policies, and operating procedures
10. Share long term vision for company
11. Positive attitude and teamwork
12. Participate in the continued development of the company and its culture (make your mark)
13. Commitment to SPLICE core values: We Believe it can be Better, Eager to Learn, Accountability, Committed to the Company's Success and Team Player.

Benefits

About SPLICE:

SPLICE Software is in the business of driving REAL conversations with customers for insurers, financial institutions, retailers, and healthcare providers. Our Data-Driven Dialogs enables our clients to send automated messages triggered by their systems to customers via their channels of choice, including phone, SMS/MMS, and email. Our Customer-Driven Dialogs enable our clients to respond to requests for information initiated by their customers in real time, through text message, web chat, social apps like Facebook Messenger & WhatsApp, and/or home assistant devices like Amazon Echo & Google Home. SPLICE allows companies to capture & manage customers' permissions and preferences- enabling them to personalize, test and measure like never before.