Operations Coordinator

Glass Doctor; Barrie; On-site; Full time

Job summary

A leading company in the glass industry seeks an operations coordinator to enhance our efficiency by scheduling and coordinating daily operations. You'll play a vital role in ensuring customer satisfaction, managing inventory orders, and maintaining clear communication with both customers and technicians, while being supported with training and development opportunities.

Benefits

Paid Training

Company-provided technology

Benefits Package

Vacation

Opportunities for growth and advancement

Qualifications

• Highschool Diploma or equivalent required.
• Minimum 3-5 years of proven experience in scheduling or related field is highly desirable.
• Experience in the glass industry is beneficial.

Responsibilities

• Coordinate and schedule customer appointments and installations.
• Act as primary point of contact for customer scheduling inquiries.
• Ensure compliance with company policies and safety standards.

Skills

Strong organizational skills

Excellent verbal communication

Excellent written communication

Problem-solving skills

Attention to detail

Ability to multitask

Proficient in scheduling software

Familiar with Word

Familiar with Excel

Familiar with Gmail

Education

Highschool Diploma or equivalent

Tools

Scheduling software

Job description

The operations coordinator is responsible for coordinating and scheduling the daily operations of our glass technicians, ensuring that all our customer needs are met in a timely and efficient manner. The ideal applicant will have excellent organization skills, great communication skills, and the ability to multitask with a strong understanding of urgency.

The operations coordinator will be responsible to ensuring timely ordering of materials and motivating the team to achieve our weekly and monthly targets.

Key Responsibilities :

Scheduling & Dispatching

• Coordinating and scheduling customer appointments and installations, ensuring optimal allocation of resources, and ensuring Emergency Services are executed in a timely manner
• Monitoring the daily jobs to ensure timely completion
• Adjusting the schedule as required to meet targets

Customer Service

• Act as the primary point of contact for our customers regarding scheduling, updates on orders, and service inquires
• Address and resolve customer issues and concerns in a timely manner

Communication

• Maintain clear and effective communication with internal and external customers
• Update technicians on any schedule changes, urgent calls, and other relevant information
• Update customers if there are any schedules changes

Ordering of Inventory Supplies

• Ensure materials are ordered in a timely manner
• Ensuring that all required materials, hardware, and details are available prior to installation

Record Keeping

• Identify and address any scheduling concerns and other operational issues as they arise
• Develop and implement solutions to improve scheduling efficiency and service delivery

Compliance & Safety

• Ensure compliance with company policies, industry regulations, and safety standards
• Promote a culture of safety and adherence to protocols among technicians

Education

• Highschool Diploma or equivalent

Experience

• Previous experience in scheduling, dispatching or related field is highly desirable (minimum 3-5 years of proven experience)
• Experience in the glass industry is beneficial

Skills

• Strong organizational and multitasking skills
• Excellent verbal and written communication
• Proficient in using scheduling software, and other relevant computer applications
• Ability to respond to situations under pressure in a timely and calm manner
• Strong problem-solving skills and attention to detail
• Must be familiar with word, excel, and Gmail

Here’s How We Take Care of Our Employees :

• Paid Training
• Company-provided technology
• Benefits Package
• Vacation
• Opportunities for growth and advancement

Schedule :

• Monday through Friday 8am to 5pm

The pay range for this position is $23.00 to $30.00, depending on your level of experience.

At Glass Doctor, you will be a valued part of our team and community. By providing continuing training, we will invest in you as you grow with us. If you are ready to put your passion for customer service and industry expertise to work, then what are you waiting for?