Operations Coordinator

Socket.dev; Barrie; On-site; CAD 28,000 - 42,000; Full time

Benefits offered by this job

Group RRSP program

Employee Assistance Program

Group insurance

Job summary

Intelcom | Dragonfly in Barrie, Ontario seeks a warehouse associate to support unloading trailers, scanning and sorting packages, and maintaining inventory accuracy. You will handle returns, assist shipping and receiving, and help uphold safety standards in a fast-paced warehouse.

The role emphasizes data entry, daily reporting, and collaboration with operations to ensure efficiency and quality in service delivery.

Qualifications

• Able to unload trailers and verify freight against manifests.
• Proficient in scanning, sorting, and processing packages.
• Capable of conducting audits and supporting warehouse operations.
• Maintain accuracy in data entry and daily reports.
• Respond to customer pickups and service requests professionally.

Responsibilities

• Assist with unloading trailers and verify freight against manifests.
• Scan, sort, and process packages, including returns and defects.
• Support shipping, receiving, dispatching, and inventory activities.
• Maintain warehouse systems and ensure operational efficiency.
• Prepare daily reports and require documentation per SOPs.
• Provide front desk support and respond to inquiries.

Skills

Attention to detail

Manual dexterity

Teamwork

Communication

Customer service

Job description

Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.

Your Role: At the Heart of the Chain

Salary Range

Core Duties:

• Assistin unloading trailers and verify freight against manifests
• Scan, sort, and process packages, including defective items and returns
• Conduct van audits and support sorting operations
• Support andassistshipping, receiving, dispatching, and inventory management
• Support and maintenance warehouse systems and ensure operational efficiency.
• Process returns and complete required documentationin accordance withSOPs
• Handle customer pickups and (front deskassistanceto customer)
• Resolve delivery issues by following SOPs and coordinating with relevant teams
• Escalatespecial casesto management when needed
• Print labels and prepare required documentation
• Process broker returns and return-to-clients shipments
• Prepare daily reports andmaintainaccuraterecords
• Perform data entry tasks as needed.
• Train and mentor new employees
• Collaborate with Operations teams to uphold quality standards
• Complete supervisor-assigned tasks asrequired
• Maintain a clean, organized and hazard-free work environment
• Comply withall Health & Safety protocols
• Provide support for clients and IDCs
• Respond to customer inquiries via phone and email
• Process customer service email requests
• Other duties as assigned

Work Environment:

Fast-paced warehouse setting with shift-based schedules.

Why Join Intelcom | Dragonfly?

• Short- and medium-term growth opportunities
• Comprehensive group insurance
• Group RRSP program
• Employee Assistance Program…

This position has been opened to address a genuine organizational need within the company.

At Intelcom | Dragonfly, we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.

The process is simple: If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager.

See you soon!

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.